IT Operational Analyst I

Resumes can be directly sent to Sandy at [email protected]

IT Operations Analyst I

Columbia, SC (Onsite) | Kelly Services for Banking Client | Contract

Looking for a way to launch or grow your IT career with a globally recognized financial institution? You'll provide technical support across Microsoft 365, Windows environments, Active Directory, mobile devices, remote access technologies, and enterprise applications while helping thousands of internal employees resolve day-to-day technical issues. This is more than a typical help desk position. Providing approximately 8 months of classroom instruction, shadowing, and hands-on development to help you build a strong IT foundation. If you're someone with customer service experience, technical troubleshooting skills, and a genuine desire to grow into a long-term technology career, this opportunity offers exceptional exposure to enterprise-level systems, career advancement potential, and the chance to work alongside a highly collaborative support team operating in a fast-paced environment.

Contract Duration: 12 Months (Extension & Conversion Possible)

Required Skills & Experience

• Exceptional customer service experience in a call center, help desk, technical support, or client-facing environment

• Strong computer navigation and troubleshooting skills

• Ability to type at least 30 WPM

• Experience supporting customers via phone and email

• Working knowledge of Microsoft 365 (Word, Excel, OneNote, PowerPoint)

• Strong verbal and written communication skills

• Ability to work independently and as part of a team

• Ability to work a flexible rotational schedule, including weekends

• Must be able to work onsite 5 days per week

• Reliable transportation

• Access to a mobile device for multi-factor authentication

• Interest in building a long-term career in Information Technology

Desired Skills & Experience

• IT Help Desk or Service Desk experience

• Experience using ticketing systems

• Associate degree, technical degree, or IT certification

• Knowledge of Windows operating systems

• Familiarity with Active Directory

• Exposure to Citrix or remote access tools

• Basic networking and Wi-Fi troubleshooting knowledge

• Experience supporting mobile devices and tablets

• Knowledge of Microsoft Teams, Webex, and telephony systems

What You Will Be Doing

• Microsoft 365 & Productivity Applications

• Windows Desktop Support

• Active Directory & Account Administration

• Mobile Device Support

• Citrix & Remote Access Technologies

• Ticketing Systems & Documentation

Daily Responsibilities

• Hands-On Technical Support & Troubleshooting

• Administrative & Documentation Duties

• Team Collaboration & Escalation Management

Job Description

A single point of contact for technical support and general queries (including password, hardware, software, e-Messaging, Mobile devices). You will respond to inbound calls and emails, troubleshoot hardware and software issues, document incidents, escalate complex problems, and deliver an exceptional customer support experience.

Responsibilities

• Provide first-level technical support to internal employees

• Respond to inbound calls, emails, and support requests

• Accurately document incidents and resolutions within ticketing systems

• Troubleshoot hardware, software, password, access, and connectivity issues

• Escalate unresolved incidents to appropriate support teams

• Identify trends, recurring issues, and service improvement opportunities

• Maintain high first-call resolution and customer satisfaction levels

• Collaborate with team members and technical support groups

• Continuously expand technical knowledge across supported systems and applications

Supported Technologies

• Windows 10

• Microsoft 365

• Microsoft Teams

• Active Directory

• Azure

• Citrix Remote Access

• SCCM

• VOIP/Telephony Systems

• Webex

• Chrome, Edge, Firefox, Safari

• Mobile Devices (iOS & Android)

• Networking and Wi-Fi Connectivity

Additional Details

Pay Rate: $20.00/hour W2

(Increases to $21.00/hour if the assignment extends into a second year)

Schedule:

• 40 hours per week

• Rotational schedule, 7 days per week

• Business hours: 6:00 AM - 10:30 PM

• Weekly rotating shifts

• Schedule provided one month in advance

Work Environment:

• Onsite training

• Hybrid eligibility may be considered after approximately 8 months for high-performing team members (not guaranteed)

Training Program:

• Approximately 8 months of structured classroom training and shadowing

• Performance-based development program focused on productivity, support proficiency, customer service, ticket quality, and first-contact resolution

Interview Process:

• Virtual or onsite interviews

• Candidates must be available for onsite interviews

Time Off:

• Up to 120 hours (3 weeks) of unpaid time off annually, prorated based on start date and subject to management approval

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Please note: The following benefits reflect Kelly's general offerings. Eligibility may vary by assignment, location, and job type. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here (https://www.mykelly.com/help-support-working-with-kelly-us/#Benefits) for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Why Kelly ® Technology?

Looking to put your tech expertise to work on today’s most intriguing, innovative, and high-visibility projects? By partnering with Kelly Technology, you’ll gain direct connections to top companies around the globe. Our team creates expert talent solutions to solve the world’s most critical challenges. In a world where change is the only constant, our extensive network of industry relationships and IT market expertise help you take your skills exactly where you want to go. We’re here to help you gain experience, make an impact, and grow your tech career.

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice (https://www.kellyservices.com/hubfs/myKelly/Resources/Employment\_Policies/Recruitment-Artificial-Intelligence-Notice.pdf?hsLang=en) .

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.