Patient Financial Coordinator
Washington, PAJobSeen 2 days agoSeen in employer's feed 2 days ago
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At a glance
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Requirements
Credentials this posting asks for.
Job overview
The Patient Financial Coordinator counsels uninsured or underinsured patients on financial options and helps them apply for Pennsylvania Medical Assistance, the Health Insurance Exchange Marketplace, and UPMC Financial Assistance. The role also supports billing inquiries, coverage applications, benefit education, and follow-up on patient accounts. A high school diploma or equivalent with four years of experience, or a bachelor’s degree, is listed as an education and experience path.
Skills & qualifications
Skills
Qualifications
Full job description
Job Summary:
Responsible for the timely and accurate financial counseling of uninsured or underinsured patients. Responsible for assisting the patient for applying for Pennsylvania Medical Assistance, the Health Insurance Exchange Marketplace and UPMC Financial Assistance Program.
Responsibilities:
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Assist with inquiries from walk-in patients regarding billing problems in conjunction with the Patient Financial Services Department.
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Assist patients with applying for UPMC Financial Assistance program. Ensure that all the regulatory and financial requirements are met.
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Maintain compliance with quality standards.
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Monitor the various work lists and work queues to ensure the appropriate follow-up within the expected time periods. Resolve complex outstanding patient issues.
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Perform benefit education and financial counseling on potential out of pocket transplant related expenses with patients during clinic appointments and subsequent discussion via telephone on an as needed basis.
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Submit Medical Assistance Presumptive Eligibility applications with the mandated requirement of five days.
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Maintain department productivity levels.
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Conduct daily review and analysis of accounts flagged for review.
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Assist uninsured or underinsured patients with obtaining health care coverage, with either the Health Insurance Exchange Marketplace or Pennsylvania Medical Assistance.
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Performs duties and job responsibilities in a manner which promotes the core values of UPMC (Quality and Safety, Dignity an Respect, Caring and Listening, Excellent and Innovation, Responsibility and Integrity) in all consumer and UPMC interactions.
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HS/Equivalent and 4 years of experience
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OR BS required
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Prior experience working with patients.
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Familiarity with Pennsylvania Medical Assistance, UPMC Financial Assistance Program preferred.
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Strong PC and computer skills are required.
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Must possess excellent communication and customer service skills.
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Must display leadership skills.
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Must be able to pass the Certified Application Counseling training within the first 4 weeks of employment.
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Must be dependable, professional, have strong interpersonal skills, be an excellent communicator and have the ability to prioritize the workload.Licensure, Certifications, and Clearances:
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Act 34
UPMC is an Equal Opportunity Employer/Disability/Veteran
How this job compares
Set against the 1,217 open Patient Services jobs on Olive Jobs, counted November 2, 2026.
- Pay
- This postingNot listed
- US median$60–69K/yr124 salary ranges
- US median$20–27/hr655 hourly ranges
- Openings
- Olive Jobs lists 73 open Patient Services jobs in Pennsylvania and 1,217 across the US. 2% of them nationwide are listed as remote or flexible.
- Hiring the most in Pennsylvania
- Penn Medicine18 open
- UPMC (this employer)14 open
- Excela Health7 open
- Experience
- This posting asks for at least 4 years of experience — more than three in four Patient Services postings that state a minimum ask for (median 1 year, across 703 postings).
- Education
- 60 of the 1,217 open Patient Services jobs (5%) ask for a bachelor's degree or higher.
Counted across the open, public US postings on Olive Jobs on November 2, 2026. Pay medians are the middle values of the low ends and of the high ends of postings that list both ends of a range in the same cadence (a yearly salary or an hourly rate); a range's midpoint is halfway between its ends. Pay and experience figures resting on fewer than 20 postings are left out.
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