CRM Solutions Architect

CRM Solutions Architect Reporting to the Director of College Relations Data Services, the CRM Solutions Architect will play a key role in enhancing the constituent experience, for alums, donors, and staff, among others. Following a Salesforce go-live in April 2026, the project team is focused on the next phase of implementation, including data stabilization, process refinement, reporting, and user adoption. The successful CRM Solutions Architect will provide strategic and technical leadership through the continued development of a scalable technology environment, leveraging the power and flexibility of the Salesforce ecosystem (including managed package CRM Kindsight ascend) and knowledge of the institution's business strategy, to develop and implement solutions that support the Division of College Relations in meeting its fundraising and engagement objectives, furthering the College's mission. ESSENTIAL DUTIES AND RESPONSIBILITIES: Solutions Architecture Partner with business units to gather requirements, analyze processes, and design effective, scalable solutions. Translate business goals into technical specifications and determine when to use Salesforce configuration, Apex/custom development, or third-party applications. Develop process maps, user stories, testing strategies, and acceptance criteria. Design and implement Salesforce Flows and other automations to improve efficiency, data quality, and approvals. Oversee data quality, imports, mapping, analysis, and ongoing maintenance. Manage Salesforce/ascend users, licenses, permissions, and security in partnership with LITS. Platform Architecture & Governance Serve as a technical advisor to leadership and project teams, promoting Salesforce best practices, scalability, sustainability, and technical debt management. Develop custom objects and metadata and co-design Apex and Lightning Web Component (LWC) solutions with LITS. Lead architecture and code reviews and assess technical risks. Serve as technical lead for Kindsight Connect (alum portal), including architecture, configuration, and managed package governance. Manage ascend integrations with Kindsight Connect, Blackthorn, GiveCampus, and enterprise systems such as Workday and Slate. Coordinate system and application upgrades with LITS and College Relations Data Services. Documentation & Training Lead end-user onboarding and training to build Salesforce expertise and self-sufficiency. Promote best practices for system configuration, reporting, data views, and end-user processes. Team Management Supervise one technology and data professional responsible for documentation, training, and selected CRM administration functions. Mount Holyoke College is committed to providing a safe and secure environment, supported by qualified employees that will allow all of its students, faculty, staff and those associated with them to successfully carry out the mission of the college. As a condition of employment, the College will conduct appropriate background checks for all new hires. Mount Holyoke has designated the Office of Human Resources as the office responsible for ensuring that background checks (CORI, SORI, Credit History, & Driver Credential) are completed and utilized in the hiring process and Five College Office of Compliance and Risk Management as the office responsible for facilitating background checks as articulated in this policy. Hiring Range: $103,517 - $121,866 Special Instructions for Applicants: Apply online; application materials must include: A cover letter summarizing interests and qualifications A complete resume or curriculum vitae For faculty positions, statements on mentoring, teaching, and research will also be required.