Vehicle Support Specialist

This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/13795270 Motus\ \ United States\ \ Motus is the definitive leader in mobile workforce solutions. Its platform simplifies the reimbursement and management of vehicle, device, and location costs through personalized calculations. Empower your team with a suite of fully integrated solutions that take the complexity out of compliance. Peace of mind included. At Motus, were dedicated to making WorkLife better for everyone, anywhere. Our team is the heart of our culture, and we live by our WorkLife Pillars every day WorkHappy, WorkHealthy, WorkSmart, WorkAnywhere, and WorkTogether. Position Description: Motus is looking for a Customer Service professional to join the team as a Vehicle Support Specialist. You will learn the foundation of our business model by serving as the front-line to our customer base and work towards becoming a guide on Motus suite of products to provide support to our administrators and end-users. You will strengthen customer relationships and ensure positive engagement with Motus products by supporting inquiries via phone, email, and web chat. This role will kickstart your career in a high-growth Software-as-a-Service organization, work with a tight-knit team, and help make work-life better for customers across every industry and state. Along with supporting our end-users, you will have the opportunity to work cross-functionality where youll learn the business from the ground up, gain insight into the critical functions of a Software-as-a-Service (SaaS) company, build transferable skills, explore professional interests, and discover where you can have the greatest impact. If youre interested in pursuing a career at a tech company but arent exactly sure where to start or what you want to do and you are positive and tenacious, have exemplary communication, and a collaborative, team-oriented spirit, this is the role for you. Your career at Motus will begin with thorough training to support end-users. Once your foundational knowledge is firm, you will move into Administrator support. Preference will be given to candidates who live in either EST or CST time zones. Position Duties: - Resolve and respond to customer requests and issues of varying complexity via phone, email, and webchat efficiently and effectively within established service levels. - Delight client administrators with a positive, customer-centric approach to question and issue resolution - Lead customers' expectations and experience in a way that results in high customer satisfaction. - Manage, monitor, and record all customer cases, case updates, and ongoing tasks in the Motus ticket management platform. - Review and process customer forms and documentation when required. - Assist the end-user support team if the business need arises and requested. - Serve as Subject Matter Expert (SME) on designated Motus products and Motus Support tasks and processes. - Liaise with the Product, Customer Success, and Enterprise Account Management teams as vital to ensure proactive and timely resolution of end-user issues. Desired Skills & Experience: 0-3 years of customer support experience, preferably in a B2B, SaaS environment Fluent in French or Spanish (read, speak, and write) is a plus Exemplary verbal and written communication skills Experience with Zendesk a plus Commitment to service excellence Ability to articulate complex and technical concepts A positive, adaptable and enthusiastic team member Strong teammate and commitment to get the job done, no matter how big or small Strong\ \ \ \ Equal employment opportunity, including veterans and individuals with disabilities.\ \ PI2876822 4