Lead Lodging Clerk (Supervisory)

Summary

This position as the Lead Lodging Clerk (Supervisory) at Fort Tuthill Off-Base Recreation Area, Flagstaff, AZ. Leads daily lodging, coffee bar, resale, and equipment-rental operations; coordinates work; guides staff; assists guests; and resolves routine service concerns. Ensures safe, welcoming recreation experiences for our military community. Organization: 56 FSS/FSWF, Luke AFB Position Category: Flexible Schedule: Determined by selecting official Supervisory: Yes-Working Leader/Lead

Duties

Duties and Responsibilities As a Working Leader, you will perform a variety of team lead, administrative, and customer service duties. Your responsibilities will include, but are not limited to: Team Leadership & Work Coordination Work Distribution: Distribute and balance daily workloads among lodging employees to ensure smooth and efficient operations. Performance Monitoring: Observe work progress, productivity, and strict adherence to established quality and safety standards. Training & Mentorship: Instruct, onboard, and train new lodging employees on front desk policies, customer service standards, and software systems. Problem Resolution: Evaluate unresolved employee complaints or operational issues, resolving what is possible and escalating complex matters to the second-level supervisor. Feedback & Input: Provide valuable input to the supervisor regarding employee performance progress and potential disciplinary problems. Front Desk & Guest Services Reservations & Check-Ins: Receive and confirm lodging reservations via letter, telephone, email, or personal contact. Register guests, assign rooms, issue keys, and escort guests to their rooms as needed. Eligibility Verification: Ensure that only authorized patrons use government-sponsored and NAF lodging quarters. Financial Transactions: Calculate and post charges to guest accounts, balance daily transactions against control records, accept payments, make change, and present clear checkout statements to departing guests. Financial Accountability: Prepare and safeguard cash receipts, and generate daily cashier, activity, and consolidated reports. Operations & Administrative Support System Operations: Utilize property management systems to print backup reports, update housekeeping statuses, and process Night Audit procedures, including nightly credit card machine reconciliation. Property Maintenance Coordination: Record and report guest-identified maintenance issues to the appropriate department. Maintain the lost-and-found program. Clerical Support: Draft correspondence, reports, and administrative documents using MS Office software. Systems Data Entry: Perform Records Custodian functions, enter invoices into the NAF Resale Inventory System (NAFRIS), and assist with completing Consolidated Cost Center Reports, daily activity AF Form 1875s, and daily 1876s in the Services Agency Information System (SAIS). Payroll & Timekeeping: Assist with administrative payroll duties, acting as a timekeeper and processing inputs in SETS timesheets. Beverage & Retail Services Sundry Sales: Maintain, stock, and sell sundry items to patrons. Bar Operations: Clean, set up, brew, and serve beverages at the coffee, beer, and wine bar during established hours, ensuring the area remains clean and compliant with safety guidelines. If interested in applying for this position you may preview the online application: https://apply.usastaffing.gov/ViewQuestionnaire/13099493 Qualifications

Who May Apply: Open to everyone. Applicants will be categorized by preference(s) and/or priority consideration eligibilities. An applicant's eligibility will be determined based on eligibility claimed in the questionnaire and proof of eligibility MUST be provided with application by the closing date, 11/06/2026 Business Based Action, Military Spouse Preference, Outside Applicant Veteran, Spouse/Widow/Parent of Veteran, and Transition Hiring Preference In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if the position allows for qualifying based on education, your transcripts will be required as part of your application. Qualifying Experience: To qualify for this position, your resume and application materials must clearly demonstrate that you meet the following requirements: Experience: Must possess general clerical or cashiering experience of any kind where you have demonstrated the ability to multitask and provide high-quality customer service. Mathematical Proficiency: Experience must demonstrate the ability to solve common arithmetic problems and accurately make change when receiving cash payments from customers.

Education

Some federal jobs allow you to substitute your education for the required experience in order to qualify. This position does not allow for education substitution. FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. How You Will Be Evaluated

Your resume and supporting document will be evaluated against the qualifications of the position. Once the announcement has closed, a review of your application package (resume, supporting documents, and responses to the questionnaire) will be used to determine whether you meet the qualification requirements listed on this announcement. If you are minimally qualified, your resume and supporting documentation will be compared against your responses to the assessment questionnaire to determine your level of experience. If, after reviewing your resume and/or supporting documentation, a determination has been made that you have inflated your responses to meet the position's qualifications and/or experience, you may lose consideration for this position. Please follow all instructions carefully when applying, errors or omissions may affect your eligibility. You should list any relevant performance appraisals and incentive awards in your resume as that information may be taken into consideration during the selection process. If selected, you may be required to provide supporting documentation. To better expedite the hiring process, we recommend including full contact information (name, address, phone number, email, etc.,) for professional and personal references on your resume. Benefits

Benefits Not Applicable (N/A) Explanation: Because this is a flexible, non-guaranteed-hour Non-Appropriated Fund (NAF) position, it does not carry eligibility for federal employee benefits. Other Information

Individual must fully meet qualification/eligibility/background requirements for this position. U.S. Citizens and Non-U.S. Nationals who have resided in the U.S. Territory for three (3) or more consecutive years immediately preceding the start of Federal affiliation or a signed memorandum indicating the installation's decision on the 3-year residency requirement.. Male applicants born after December 31, 1959 must be registered for Selective Service. Direct deposit is required. Satisfactorily complete an employment verification (E-Verify) check. A probationary period may be required. Pre-employment requirements must be satisfactorily met prior to Entrance on Duty (EOD). Payment of Permanent Change of Station (PCS) costs is not authorized, based on a determination that a PCS move is not in the Government's interest. Multiple positions may be filled from this job opportunity announcement. And additional selections may also be made from this job opportunity announcement. Selection(s) are subject to restrictions resulting from hiring preferences and priority consideration eligible. This is a Nonappropriated Fund (NAF) position carrying out Morale, Welfare and Recreation (MWR) activities for the Air Force and Space Force. Applicants must be able to provide a REAL ID or present a combination of source identity documents authorized to facilitate access to the installation. Please contact the servicing HR Office with any questions.