Program Manager, Federal Health Programs

Founded in early 2021, Ibility is a Service-Disabled Veteran-Owned Small Business and a Woman-Owned Small Business, headquartered in Gaithersburg, MD. Ibility is a small but mighty company that is positioned for rapid growth. Simply put, we help government leaders to achieve their mission by designing creative products and programs that delight their customers and make their employees more efficient - building trust and improving overall satisfaction. We use human-centered design principles in every engagement because we believe the end-user is critical to the long-term success of any solution. Our team is fun, passionate, bold, and creative. We live our mission every day – to inspire people, create cool stuff, and make a lasting impact on the world!

Position Overview:

Ibility is seeking an experienced Program Manager to lead a contractor team supporting a Department of War (DoW) health affairs organization that leads joint health care collaboration between the Military Health System and the Department of Veterans Affairs (VA). This key personnel role is the contractor's single point of accountability for all task areas and serves as the primary interface with the Government's Contracting Officer's Representative (COR).

The Program Manager oversees program management, analytical, administrative, and office management support across joint governance, interagency health care partnerships, program funding management, and front office operations. The ideal candidate brings deep Military Health System (MHS) experience, a long track record with joint DoW/VA health care programs, and proven contract management skills, and is comfortable engaging senior executives across both Departments.

Please not this position is contingent upon award (Jan/Feb 2027)

Top 5 Qualifications:

• Bachelor's degree and active Project Management Professional (PMP) certification

• Minimum 20 years of experience working in the Military Health System (MHS)

• Minimum 10 years of experience with joint DoW/VA (formerly DoD/VA) health care programs

• Minimum 10 years of contract management experience, including leading contractor teams and managing deliverables, staffing, and quality on Government contracts

• Strong executive communication skills with senior Government leadership, other contractors, and partner agency representatives

Key Responsibilities:

• Program Leadership

• Oversee and manage all task areas of the contract, performing day-to-day management of contract support operations across multiple concurrent tasks and monitoring program performance against standards.

• Organize, direct, and coordinate the planning and execution of all contract support activities; formulate and enforce work standards, assign contractor schedules, review work discrepancies, and supervise contractor personnel.

• Provide technical guidance to the contractor team and review the quality of all work products before delivery to the Government.

• Contribute to the development of management strategies for the client organization, and communicate policies, purposes, and goals of the organization to the team.

• Maintain and manage the client interface at the COR level and communicate effectively, orally and in writing, with all levels of Government management, other contractors, and customer agency representatives.

• Serve as the designated Program Manager with full authority to act for the contractor on all matters relating to daily operations; designate and prepare an alternate to act in the Program Manager's absence.

Scope Oversight Across Task Areas:

• Ensure delivery of support to senior joint DoW/VA governance committees, business lines, and working groups, including annual reports to Congress and joint strategic planning.

• Oversee support to interagency health care sharing partnerships, including data-driven process improvement and policy and legislative advisement to client leadership.

• Oversee program management and financial tracking for a joint interagency funding program, including policy guidance updates.

• Oversee front office operations, including document and records management, travel, calendars, website and SharePoint content, Government-provided AI tools, and collaboration site management.

Contract Management, Quality, and Reporting:

• Plan and host the project kick-off meeting and deliver associated agendas and minutes on schedule.

• Develop and execute the Quality Control Plan, maintaining quality across all deliverables and contract performance standards.

• Prepare and submit Monthly Status Reports covering staffing, travel, activities by task, issues and corrective actions, and Government actions required.

• Lead transition-in at contract start and plan transition-out to ensure continuity of operations.

• Maintain a fully qualified, stable workforce; manage recruiting, onboarding, retention, and replacement of personnel to keep all positions filled without interruption.

• Ensure team compliance with security, background investigation, non-disclosure, privacy and HIPAA training, PII/PHI handling, incident reporting, and Government property accountability requirements.

• Attend periodic progress meetings with Government contracting and program staff and manage travel and other direct costs within authorized limits.

Working Conditions and Location:

• This is a full-time, onsite position at a Government facility in Northern Virginia. Candidates must live within commuting distance of the Washington, DC metropolitan area.

• Standard core business hours, Monday through Friday (Eastern Time). Telework may be permitted on a limited basis with approval from contractor and Government leadership.

• Must hold a current Public Trust background investigation and maintain it for the duration of the assignment.

• Must sign a non-disclosure agreement before beginning work and complete required privacy and HIPAA training within 30 days of assignment and annually thereafter.

• Work involves handling of personally identifiable information (PII) and protected health information (PHI) in accordance with DoW, HIPAA, Privacy Act, records management, and federal information security requirements.

• Contractor personnel must identify themselves as contractors in all meetings and communications and may not use retired or reserve military rank or title while performing contract duties.

• Uses Government-furnished equipment and Government systems for document management, records management, travel, and collaboration.

• This is a key personnel position contingent upon contract award. Selected candidates may be asked to sign a letter of commitment.

Qualifications Required:

• Bachelor's degree.

• Active Project Management Professional (PMP) certification.

• Minimum 20 years of experience working in the Military Health System (MHS).

• Minimum 10 years of experience with joint DoW/VA (formerly DoD/VA) health care programs.

• Minimum 10 years of experience in contract management.

• Demonstrated experience supervising contractor personnel, managing schedules and work standards, and reviewing the quality of work products.

• Current Public Trust background investigation.

• Ability to work onsite in Northern Virginia during core business hours.

Preferred:

• Master's degree in Health Administration, Public Health, Business Administration, Public Administration, or a related field.

• Experience supporting senior joint DoW/VA governance bodies, interagency health care sharing, or joint funding programs.

• Experience with the Defense Health Agency, health affairs leadership offices, or TRICARE.

• Experience managing firm-fixed-price task orders.

• Familiarity with the Veterans Health Administration.

We are committed to diversity, inclusion, and accessibility. We are an Equal Opportunity Employer in all aspects of employment and do not discriminate for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.