Food & Beverage Supervisor

JOB OVERVIEW:

Supervise the service and delivery of menu items in assigned restaurant ensuring a high level of quality and consistency. Adhere to federal, state and local regulations concerning health safety or other compliance requirements.

DUTIES AND RESPONSIBILITIES:

• Train and schedule employees to ensure proper coverage. Monitor performance and recommend corrective action. Alert management of potentially serious issues.

• Respond in a prompt and professional manner to guest requests and complaints. Make appropriate service recovery gestures according to established guidelines in order to ensure total guest satisfaction.

• Oversee cash handling and check/credit policies and procedures.

• Inspect restaurant daily to ensure high quality food and food presentation and cleanliness.

• Conduct pre-shift meetings to inform staff of daily events. Review daily specials.

• Ensure side work duties are complete and tables are set before, during and after operating hours.

• Promote teamwork and quality service through daily communication and coordination with other departments.

• May routinely greet guests, serve food and beverage, and take reservations and maintain reservations book if applicable.

• Perform other duties as assigned.

QUALIFICATIONS AND REQUIREMENTS:

High school diploma or equivalent and one year food service experience in a full service restaurant or similar setting. Some college or supervisory experience preferred.

This job requires ability to perform the following:

• Carrying or lifting items weighing up to 50 pounds

• Moving about the outlet(s)

• Handling food objects and products

• Bending, stooping, kneeling

Other:

• Communication skills are utilized a significant amount of time when interacting with customers and employees

• Reading and writing abilities are utilized often when completing paperwork, scheduling, and giving and receiving instructions.

• Mathematical skills, including basic math, cash handling, are utilized frequently.

• Problem solving, reasoning, motivating, organizational and training abilities are used often.

• Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency.

• May be required to work nights, weekends, and/or holidays.

Work Area: Assigned outlet and kitchen areas.

The hourly pay range for this role is $27 to $28. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees.

Hotel Indigo is an upper-upscale lifestyle brand that captures the true spirit of the neighbourhood. With over 150 properties worldwide, we look for individuals that can inspire our guests to make unique discoveries through meaningful connections to the diverse people, places, and cultures of the local area.

Bring your story, to inspire new ones.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

Important information :

• The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.

• No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

• EEO Is The Law - click here for more information about Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity.

• If you require reasonable accommodation during the application process, please click here .

• IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy.

• If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits.

• For roles or applicants in San Francisco only: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.