Install and Licensing Support Technician
Natick, MA · HybridJob$57–85K/yrSeen 2 days agoSeen in employer's feed 2 days ago
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At a glance
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Job overview
The Installation and Licensing Support Technician provides technical support for MathWorks customers’ installation and licensing requests, including configurations involving cloud platforms, continuous integration servers, Docker, and compute clusters. The role supports customers by phone, email, and other methods, and includes troubleshooting across Windows, MacOS, and Linux. MathWorks provides training and hands-on learning, with opportunities to participate in projects and collaborate across the organization.
Skills & qualifications
Skills
Qualifications
Full job description
Team: Customer Support
Location: US-MA-Natick
Salary Range: USD 85,199 - 56,800
Job Summary
MathWorks has a hybrid work model that enables staff members to split their time between office and home. The hybrid model provides the advantage of having both in-person time with colleagues and flexible at-home life optimizations. Learn More: https://www.mathworks.com/company/jobs/resources/applying-and-interviewing.html#onboarding.
As a Installation and Licensing Technician, you will have the opportunity to perform all aspects of Technical Support related to the normal day-to-day requests of MathWorks’ customers regarding Installation and Licensing. This includes configurations on cloud platforms (Amazon AWS and Microsoft Azure), continuous integration servers, docker, and compute clusters. In this position you will be supporting our customers via phone, email, and other methods. Training and hands on learning is provided.
Aside from day-to-day responsibilities of troubleshooting and resolving customers' installation and licensing issues, you will have the opportunity to expand your skillset by participating in projects and working with different areas of the organization. This will help you to prepare for the next step in your career at MathWorks.
Hours for this position are 9:30am - 6:30pm.
MathWorks nurtures growth, appreciates inclusivity, encourages initiative, values teamwork, shares success, and rewards excellence.
Responsibilities
Technical Support
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The majority of time will be spent troubleshooting both internal and external customer requests via the phone, email and web.
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Troubleshooting work will be span all three major platforms Windows, MacOS, and Linux.
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Be a voice for our customers within MathWorks by providing insight into the customer experience.
Project related activities
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Projects will be assigned based on career objectives, interests, and departmental needs.
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Will be responsible for: identifying and implementing ideas for process and policy improvements; writing and reviewing solutions; and participating on cross-functional teams
Teaming activities
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Collaborate with team members.
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Decision making, consensus building, conflict resolution, and problem solving on team related issues.
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Provide input/feedback that defines solutions for technical issues encountered by the rest of the team.
Minimum Qualifications
- A bachelor's degree and 1 year of professional work experience (or equivalent experience) is required.
Additional Qualifications
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Degree focused in Computer Science, Information Technology, or STEM is preferred
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6-12 months of IT experience
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Experience in a customer-facing role
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Working knowledge of Linux, Windows, Mac, Networking, and knowledge of License Management
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Ability to identify and implement process and policy improvements
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A passion for technology
How this job compares
Set against the 4,211 open Technical Support jobs on Olive Jobs, counted October 30, 2026.
- Pay
- This posting$57–85K/yr
- Massachusetts median$84–119K/yr50 salary ranges
- US median$75–110K/yr1,354 salary ranges
This range's midpoint, $71K, is 28% below the Massachusetts median midpoint ($98K) — in the lowest quarter of Technical Support salary ranges in Massachusetts.
- Openings
- Olive Jobs lists 109 open Technical Support jobs in Massachusetts and 4,211 across the US. 7% of them nationwide are listed as remote or flexible.
- Hiring the most in Massachusetts
- Apple12 open
- Oracle8 open
- ASM Research, An Accenture Federal Services Company7 open
- Experience
- This posting asks for at least 1 year of experience — less than three in four Technical Support postings that state a minimum ask for (median 3 years, across 2,749 postings).
- Education
- 373 of the 4,211 open Technical Support jobs (9%) ask for a bachelor's degree or higher.
Counted across the open, public US postings on Olive Jobs on October 30, 2026. Pay medians are the middle values of the low ends and of the high ends of postings that list both ends of a range in the same cadence (a yearly salary or an hourly rate); a range's midpoint is halfway between its ends. Pay and experience figures resting on fewer than 20 postings are left out.
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