Counter Sales Representative

Regular Full Time

Rochester, Rochester, NY, US

Salary Range: $19.00 To $21.00 Hourly

Counter Sales Representative

Who We Are

Kovalsky-Carr Electric Supply Co. has been a trusted electrical distributor since 1921. Acquired by United Electric Supply Co., in 2024, we are 100% employee-owned and pride ourselves on delivering outstanding customer service to the commercial, residential and industrial industries. Headquartered in New Castle, Delaware, United Electric Supply offers a range of products and services including lighting, wire/cable/conduit, distribution and control, data communications, electro-mechanical, and energy solutions.

Position Summary

We are seeking a customer-focused and detail-oriented Counter Sales Representative to join our team. In this role, you will be the first point of contact for customers, assisting with product inquiries, in-person order processing, and providing expert product advice. Strong communication skills and the ability to build customer relationships are essential for success. This position also involves maintaining a clean, organized counter area, managing inventory levels, and supporting the overall goals of the sales team.

Position Responsibilities

• Verify shipment of goods received from branch transfers and packing slips.

• Organize and stock warehouse shelves with incoming materials and supplies.

• Maintain clean, orderly, and safe stock area.

• Participate in the Cycle Counting efforts at the branch.

• Provide insightful, accurate, detailed information to our customers questions or problems. Always greet customers at the sales counter or through incoming telephone calls.

• Responsible for pricing, recommending, and selling appropriate products to our customers as well as quoting jobs and bids on material.

• Efficiently collect requested material from the shelves, ensuring it correctly aligns with the customer’s application and order.

• Assist with pulling materials for transfers to other branches, phone orders, and orders to be delivered when needed or requested.

• Ensure the counter area is kept clean, orderly and safe.

• Solve customer problems tactfully and promptly.

• Awareness of all new product information and promotions through vendor – and company-sponsored Lunch and Learns, upon availability.

• Meet or exceed sales budget by proactively seeking new business and participating in selling programs and promotions.

• Work closely with all internal departments, combining individual efforts to better serve the customer.

This is a Safety Sensitive Position

• May be required to operate powered industrial trucks.

• Must be able to lift 50 lbs. several times a day, bend, twist, and climb.

• Adhere to all United Electric health, safety, and environmental policies.

• Act in a safe and positive manner always, ensure that those around you do not put themselves or others at risk.  Your personal safety is your responsibility.

• Complete an accident/Incident report for any safety and/or health infractions that occur or witnessed.

Commitment to Safety

• Adhere to all United Electric health, safety, and environmental policies.

• Act in a safe and positive manner always, ensure that those around you do not put themselves or others at risk.  Your personal safety is your responsibility.

• Complete an accident/Incident report for any safety and/or health infractions that  occurs  or are witnessed.

• Support all United Electric health, safety, and environmental policies for all employees within your branch.

Qualifications:

• Excellent interpersonal and communication skills – both written and verbal.

• Ability to effectively handle multiple tasks and collaborate within a multi-functional team.

• Detail oriented, organized, consistent and tenacious.

• A team player – work together with others to accomplish common goals of company .

• Organized with strong time management skills.

• Ability to learn our ERP system.

• Industry product knowledge beneficial .

• Self-motivated and self-starter.

• Minimum High School Diploma.

• Customer Service Training/Experience is preferred

Compensation & Benefits

• Health, Dental, and Vision Insurance

• Disability Insurance and Life Insurance

• 401(K) and Stock Ownership

• Paid Vacation and holidays

• Educational Benefits

• Wellness Programs

• Work/Life Balance

• Eligible for Commission

We are an equal employment opportunity employer.