Application Support Representative - Student Worker Para Professional

Working Title: Application Support Representative

Job Class: Student Worker Para Professional

Agency: Minnesota IT Services

• Job ID : 97676

• Location : St. Paul

• Telework Eligible : Yes, #LI-Hybrid

• Full/Part Time : Part-Time

• Regular/Temporary : Limited

• Who May Apply : Open to all qualified job seekers

• Date Posted : 10/21/2026

• Closing Date : 10/27/2026

• Hiring Agency/Seniority Unit : Minnesota IT Services

• Division/Unit : Office of Transformation, Accessibility, Strategy & Delivery

• Work Shift/Work Hours : Day Shift

• Days of Work : Monday - Friday

• Travel Required : No

• Salary Range: $18.15 - $21.26 / hourly

• Classified Status : Unclassified

• Bargaining Unit/Union : 207 - Technical/AFSCME

• Work Area : Office of Transformation, Accessibility, Strategy & Delivery

• End Date : 10/21/2027

• FLSA Status : Nonexempt

• Designated in Connect 700 Program for Applicants with Disabilities (https://mn.gov/mmb/careers/diverse-workforce/people-with-disabilities/connect700/) : No

The work you'll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

Join the 2,800+ professionals of Minnesota IT Services (https://mn.gov/mnit/about-mnit/careers/) (MNIT) who connect Minnesotans to services that will improve their lives. This position will be part of the Enterprise Services team, which delivers a full suite of services to state agencies, boards, councils, and commissions, and many central services to local government partners.

As a Student Worker Para Professional you will support MNIT’s SPGI (Strategic Portfolio Government & Intelligence) team to support applications used to manage project and portfolio initiatives across the enterprise. Responsibilities would include helping the SPGI Team monitor incoming support tickets and assist in the resolution of level 1 support requests. These activities support IT project managers, resource managers, and leadership team members working on high-visibility IT project portfolios within MNIT. This could include working with staff on SharePoint updates, application training development efforts, newsletters, and other SPGI Team administrative responsibilities. Other responsibilities may include helping to keep project schedules updated, preparing presentation materials for project-related meetings, recording meeting minutes, etc. You will learn how a large, multi-faceted IT organization operates and understand some of the different roles within MNIT.

This position requires an employee to work onsite at 600 Robert Street, St. Paul, Minnesota at least 50% of the time, with limited telework available. Telework (https://mn.gov/mmb-stat/policies/1422-telework.pdf) eligibility depends on residence:

• Candidates living in Minnesota or within 50 miles of the worksite in a bordering state (Iowa, North Dakota, South Dakota, and Wisconsin) may telework up to 50%.

• Minnesota residents living more than 50 miles from the worksite may be eligible to telework more than 50%.

• Candidates living 50 miles or more from the worksite in a bordering state are not eligible for hire unless relocating within 50 miles

**This position is temporary and it is anticipated to last 10/21/2027. **

Minimum Qualifications

To qualify, candidates must clearly show all of the following qualifications in their resume. Resume tips available here (https://mn.gov/mnit/about-mnit/careers/hiringprocess.jsp) :

Education:

Student Worker Eligibility -

To be eligible for an appointment as a Student Worker Paraprofessional, you must be enrolled in a post-secondary or graduate educational program or plan to enroll within three months. Students may be "off" for the summer or for one semester/quarter and remain employed as a student worker, but such absences cannot exceed one semester/quarter in a year. If you are enrolled at a credit-granting institution you must carry at least six semester/nine quarter credits. If enrolled at a non-credit granting institution or one that only offers one credit per class, you must be taking two or more classes per semester/quarter. Any lesser credit (class) load will be treated as a semester/quarter off. Graduate students must be enrolled in at least two courses or making progress on a dissertation. You will be asked to complete an Educational Verification form prior to appointment.

Experience:

• Pursuing an information technology discipline as a freshman or sophomore.

• Educational or practical experience with Microsoft O365.

• Demonstrated ability to communicate clearly and effectively in a manner that facilitates mutual understanding.

• Customer-focused approach grounded in active listening, empathy, and solution-oriented problem-solving to deliver positive user experiences.

Strong ly Preferred Qualifications

• Pursuing a career in IT project management, business analysis, quality assurance or similar roles.

• Knowledge of SDLC principles and processes.

• Skill in time management, attention to detail, and general problem-solving.

Preferred Qualifications

• Knowledge of IT and project management or business analysis theory, principles and practice.

• Basic knowledge of computer hardware and Windows operating systems including troubleshooting.

Additional Requirements

It is the policy of Minnesota IT Services that a successful candidate must pass all legally required checks prior to employment which may consist of the following:

• SEMA4 Records Check (applies to current and past state employees only)

• Criminal History Check

• Reference Check

• Social Security and Address Verification

• Education Verification

• Other legally required checks

Minnesota IT Services does not participate in the federal E-Verify program. Minnesota IT Services is unable to sponsor applicants for work visas, including F-1 STEM OPT extensions, and cannot complete Form I-9 or any other documentation requiring employer participation in E-Verify. All applicants must be legally authorized to work in the United States at the time of application.

AN EQUAL OPPORTUNITY EMPLOYER

Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.

Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email [email protected] . Please indicate what assistance is needed.