SUPERVISORY PROGRAM ANALYST (TECHNOLOGY AND DEVELOPMENT) NF-05

Summary

It is the applicant's responsibility to read all sections and associated links in this vacancy announcement. This vacancy may be used to fill additional positions within 90 days of the closing date.

Duties

Under the direction of the Army Recreation Machine Program (ARMP) General Manager, responsible for organizing, directing, and controlling activities of the ARMP Technology Laboratory to include research and development of gaming devices and related electronic equipment. Conducts analysis of ARMP systems against technological innovations and trends in the gaming industry to maintain and uphold integrity of the ARMP program. Develops policies and procedures to ensure gaming operations are compliance with prevailing laws and regulations. Coordinates with leaders of other disciplines within ARMP to collaborate on strategic planning and complementary development of the use of technology. Provides technical and managerial direction and oversight to the gaming lab staff and provides expertise and guidance to other departmental organizations. Directs the evaluation, configuration, inspection, and analysis of slot machine operations. Oversees integration and verification of slot machine communications with central computers and monitoring systems to include in-depth analysis and testing of gaming devices. Ensures the technical design and operation of gaming equipment is in compliance when proposed and when implemented. Provides technical training to assigned staff and other ARMP departments. Oversees and leads development of technical operations in OCONUS regions and field offices. Coordinates implementation of advancements in technology and new equipment as the enterprise project manager. Develops and leads training effort for technical staff to ensure continuity of operations and a successful succession plan. Works closely with other service partners to ensure that technical requirements for gaming floors are supported bi-laterally to maintain integrity of systems and internal controls. Manages relationships with vendors contracted to provide gaming equipment. Makes recommendations regarding integration of machines into the ARMP fleet. Collaborates with other ARMP departments to develop procedures and directs investigations into alleged cheating incidents involving slot gaming devices. Analyzes technical information for audit and reconciliation purposes. Develops and leads efforts to document doctrinal policies in SOPs, Technical memorandums and other operational guidance. Oversees compliance of technical doctrine of both OCONUS regions through direct communication and subordinate staff. Provides a full range of supervisory duties to include performance management, conflict resolution, awards and recognition, training, mentoring, and team building. Communicates with upper management regarding direction and status of projects. Prepares and prepares and delivers formal briefings and presentations to IMCOM leaders and other agencies when required. Qualifications

RESUMES MUST BE TWO PAGES (OR LESS). QUALIFICATIONS MUST BE CLEARLY VERIFIABLE IN YOUR RESUME. GOVERNMENT POSITIONS MUST INCLUDE PAY PLAN, SERIES, GRADE, TO AND FROM DATES, AND GOVERNMENT AGENCY/DEPARTMENT. Must include at least one year of experience performing duties at a level which equipped the applicant with the particular knowledge, skills, and abilities needed to perform successfully in the position. Progressively responsible experience in the gaming industry. Experience must include at least one year performing duties equivalent in scope and complexity to the next lower grade level. Management of gaming operations to include mechanical functions, play aspects, casino floor operations, and regulatory compliance. Experience in analyzing, developing, and maintaining technical standards of gaming devices. Experience collaborating with multi-functional teams to establish parameters and solutions for enterprise issues. Demonstrated knowledge of slot system networking functions, integration, and data system hardware. Demonstrated ability to communicate effectively orally and in writing. Experience supervising, training, and evaluating subordinate staff. All Qualified applicants will be rated against the highly qualifying criteria by a rating panel for evaluation of the quality and extent of your total accomplishments, experience and education. Those applicants determined to be highly qualified will be referred to the hiring official for consideration. The highly qualified candidates may undergo an interview and reference checks. Highly qualifying criteria: Extensive experience in regulated gaming environments (commercial casinos, tribal gaming, or military gaming programs) Proven success managing vendor relationships and leading enterprise-wide technology rollouts. Prior experience working within structured organizations (military, federal, or compliance-heavy industries) is a significant plus. Possess a four year degree in technical fields tied to electronics, engineering, systems integration, or information technology, especially those connected to regulated or high-integrity systems like gaming hardware. At least 5 years working with IGT Slot Management Systems. All answers to the Highly Qualifying Criteria must be demonstrated in your resume to get credit.

Education

Education is not required for this position and will not be utilized in determining minimum qualifications or as a substitution for experience unless indicated in the vacancy. If you would like for your education to be considered by the hiring panel as part of your overall accomplishments, you must attach copies of transcripts (online transcripts will be accepted). Only education from accredited and pre-accredited institutions will be accepted. Foreign education must be evaluated for equivalency in the United States. For more information, please click here. How You Will Be Evaluated

Your Application Matters: How We Will Review It We want to help you put your best foot forward! Please take time to carefully follow all application instructions - missing information or skipped steps could impact your eligibility. Your application will be thoughtfully reviewed to see how well your experience and qualifications align with the requirements listed in this announcement. This includes your resume, supporting documents, and responses to the assessment questionnaire. We will consider your responses to our application questionnaire. If you're tentatively qualified, we'll take a closer look to ensure your questionnaire responses match the experience reflected in your resume and documentation. Note: If it's later found that qualifications or experience were overstated, it may affect your consideration for the position - so honesty and clarity are key. Understanding Eligibilities: What You Can Claim When Applying When you apply for a federal position through USAJOBS or USA Staffing, you may be eligible for selection preference or priority consideration based on your background or status. These eligibilities can improve your chances of being considered or referred for a position. Depending on your situation, you may be able to claim one or more of the following eligibilities: NAF Priority Consideration 1 Business Based Action (BBA) NAF Priority Consideration 2 Former NAF Employee (FNE)/Current NAF (CNE)/Current APF Employee (CAE) NAF Priority Consideration 3 Outside Applicant Veteran (OAV) (Includes spouses and parents) Tip: Be sure to review each eligibility carefully and provide the required documentation. Claiming an eligibility without proper support may affect your application status. Looking for more details? Refer to the Who Gets Initial Consideration (Selection Preferences) and the What Other Considerations are Available sections of our Applicant Information Kit. Benefits

Working for Army Non-Appropriated Funds (NAF) can offer numerous advantages. Army NAF employment can provide a sense of pride and fulfillment, as you'll be supporting communities comprised of military and civilian personnel, and their families, which contributes to the Department of Defense's overall mission. We offer a wide range of career opportunities, including jobs in childcare, recreation, hospitality, and more. Many employees have opportunities for professional development, including training, education, and certification programs to help towards career advancement. As an Army NAF employee, you'll have access to some on-base facilities, including fitness centers, libraries, and many other amenities. Regular full-time and part-time employees are eligible for enrollment in health and life insurance, participation in 401k and retirement plans, and paid personal time off and federal holidays. Some flexible employees may also be eligible to receive health insurance. For a slideshow presentation regarding these benefits, please click the link below. Other Information

A manual application may be obtained by contacting the servicing NAF Human Resources Office listed on this announcement. If you are applying manually, all required documentation must be received no later than 4:00 p.m., Eastern Standard Time, on the closing date of the announcement. Additional selections may be made from this vacancy announcement for up to 90 days after the closing date. Payment of Permanent Change of Station (PCS) costs may be authorized based upon eligibility and a determination that a PCS move is in the Government interest. Additional information on how to complete the online application process and submit your online application may be found on the USA Staffing Applicant Resource Center. The Duty Station for this position is located at Fort Sam Houston, TX. You will be expected to physically reside within commuting distance of Fort Sam Houston, TX. Situational telework can be provided for weather-related emergencies, office closures, or other situations where telework serves a compelling Agency need. Important Information Regarding Access to Certain Federal Facilities: Access to certain federal facilities may require a REAL ID-compliant driver's license/ID (marked with a star) or an Enhanced Driver's License (EDL) from WA, MI, MN, NY, or VT. See https://www.tsa.gov/real-id for details. It is the applicant's responsibility to verify that the application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date. Uploaded documents may take up to one hour to clear the virus scan. Discover Your Path to Success! Before you apply, take a moment to explore our Applicant Information Kit - your go-to guide for understanding our hiring process and making your application stand out. Inside, you'll find helpful tips, insights, and everything you need to feel confident and prepared. Click here to view the kit or copy and paste this link into your browser: https://publicfileshare.chra.army.mil/Applicants/NAF_Applicant_Information_Kit.pdf