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Help Desk Specialist

Blue Chip Talent

Livonia, MIJobSeen todaySeen in employer's feed today

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At a glance

Compensation
No compensation found
Location
Livonia, MI
Work Authorization
Not specified

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Job overview

Blue Chip Talent, in partnership with a technology-driven organization, is seeking a skilled Help Desk Specialist. The role resolves escalated technical support issues, troubleshoots Microsoft 365 and networking environments, and maintains ticket management processes.

Skills & qualifications

RequiredNice to have

Qualifications

2-4 Years of Experience

Full job description

::: {voice-floating-orb-focus-background=""} ::: {turn-id-container="request-WEB:6f5032a1-aacf-4a8f-965e-88a13ccd2207-28" is-intersecting="true"} ::: {.section .text-token-text-primary .w-full .focus:outline-none .has-data-writing-block:pointer-events-none .[&:has([data-writing-block])>*]:pointer-events-auto .R6Vx5W_threadScrollVars .scroll-mb-[calc(var(--scroll-root-safe-area-inset-bottom,0px)+var(--thread-response-height))] .scroll-mt-[calc(var(--header-height)+min(200px,max(70px,20svh)))] dir="auto" turn-id="request-WEB:6f5032a1-aacf-4a8f-965e-88a13ccd2207-28" turn-id-container="request-WEB:6f5032a1-aacf-4a8f-965e-88a13ccd2207-28" testid="conversation-turn-2" scroll-anchor="false" turn="assistant"} ::: {dir="auto" tabindex="0" message-author-role="assistant" message-id="7173b58b-7055-464e-93b3-1fb657518be2" message-model-slug="gpt-5-5-thinking" turn-start-message="true"} Blue Chip Talent, in partnership with a technology-driven organization, is seeking a skilled Help Desk Specialist. This role is responsible for resolving escalated technical support issues, troubleshooting Microsoft 365 and networking environments, and maintaining efficient ticket management processes. ### Job Duties {#job-duties section-id="t7xp8b" data-start="524" end="538"} - Receive and manage escalated tickets from Level 1 Help Desk agents - Investigate technical issues involving user access, Microsoft 365, connectivity, endpoint devices, and system configurations - Monitor ticket queues within ServiceNow or similar ITSM platforms - Troubleshoot Windows 11 systems, Active Directory, Azure AD, and related infrastructure components - Escalate unresolved incidents to Level 3 or specialized IT teams with diagnostic findings and documentation - Maintain ticket documentation throughout the incident lifecycle - Support Level 1 Help Desk staff with troubleshooting guidance and escalation support ### Skills & Experience {#skills-experience section-id="hfs36k" data-start="1169" end="1192"} Required 2--4 years of experience in h ::: ::: ::: :::

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