VP, Strategic Services, Agentforce Supply Chain

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job CategoryCustomer Success Job Details About SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce. The VP, Strategic Services, Agentforce Supply Chain is a newly created, highly strategic senior executive role responsible for leading Salesforce Professional Services delivery across a defined portfolio of customers focused on Supply Chain and Manufacturing challenges in the AMER region. This leader will be a senior executive with a passion for growing world-class, high-performing teams and successfully delivering innovative professional services that leverage Agentic Enterprise capabilities. Leveraging existing tools and methodologies, as well as innovating new ways of working, the VP helps customers maximize their return on investment (ROI) and time-to-value using Salesforce. You will innovate, improve, and enhance our service and product delivery methodologies, driving more value for our customers while achieving the professional services strategic and financial objectives. This role requires a unique blend of cross-functional leadership, professional services experience with large-scale digital transformation, and a proven ability to build and scale services capabilities in a rapidly evolving, AI-driven environment. Key Responsibilities I. Strategic Vision & Innovation * Agentic Enterprise Playbook: Define, build, and scale the Agentic Enterprise Implementation Playbook, establishing the methodologies, best practices, and standards for deploying Agentforce and AI-driven solutions within complex customer environments. * Industry Delivery Framework: Drive organizational capability by establishing, governing, and operationalizing an industry-tailored expertise playbook. This framework must effectively synthesize insights on industry-specific pitfalls, articulate solution patterns, and define value delivery metrics necessary to ensure high-velocity, high-quality professional services across the Agentforce Supply Chain portfolio. * AI Transformation Content: Own the development of compelling content and narratives necessary to convince C-level buyers and stakeholders that Salesforce possesses the expertise and capabilities required for successful, transformative Supply Chain and Manufacturing projects. * Innovation & Methodology: Innovate and enhance service and product delivery methodologies to drive greater customer value, faster time-to-value, and more predictable financial performance. II. Executive Delivery & Stakeholder Management * C-Level Relationships: Establish, maintain, and expand C-level relationships with key customers in the Supply Chain and Manufacturing sectors, serving as the executive sponsor for the portfolio and ensuring alignment between customer strategy and Salesforce delivery. * Project & Program Oversight: Provide executive oversight for the planning, execution, and successful delivery of large-scale, complex Salesforce transformation projects, ensuring adherence to scope, timelines, and financial targets. * Strategic Partner Alignment: Partner closely with the Alliance & Channels team to ensure delivery quality and achieve joint go-to-market (GTM) alignment across the Agentforce Supply Chain