Mortgage QA Specialist I

Description JOB RESPONSIBILITIES* Verify loan information on the core system aligns with appropriate e-file loan documents for accuracy* Generate and monitor reports, resolve exceptions according to department procedures, and maintain thorough documentation of all decisions.* Maintain up to date knowledge of mortgage loan product characteristics and apply accordingly to identify incorrect information and communicate any mapping, training or operational issues to supervisor.* Accurately interpret and apply applicable government regulations and bank guidelines (RESPA, Reg Z, Homeowners Protection Act, HMDA, HOEPA, Ohio Revised Code, etc.) to all related functions of the position.* Analyze and review retail loan products (mortgage and home equity) according to the corporate compliance checklist and resolve identified exceptions.* Enlist appropriate stakeholders to provide information required to complete the mortgage loan file.* Develop, monitor and assess test plans and report for daily tasks* Maintain awareness of and adherence to Bank's compliance requirements and risk management concepts, expectations, policies and procedures and apply them to daily tasks* Deliver a consistent, high level of service within our Serving More standards* Other duties as assigned COMPETENCIES * Interpersonal/Customer Service Skills* Written and Verbal Communication* Ability to understand and follow directions* Adaptable to change* Basic Computer Skills* Organizational Skills/Detail Oriented* Problem/Situation Analysis* Ability to influence others* Ability to build collaborative relationships* Ability to work as part of a team* Ability to work independently EDUCATION AND EXPERIENCE * 2 Years of mortgage experience preferred* High School Diploma or equivalent required TRAVEL REQUIREMENTS Occasional travel to headquarters in Newark, Ohio (or Zanesville) for department meetings required- candidate must live within 50 miles of Zanesville or Newark, Ohio. SCHEDULETypical office hours are Monday-Friday 8a-5p. This position is hourly, non-exempt, and full time. A minimum 37.5 hours is required to maintain eligibility for full-time status. Generally, this position will require 40+ hours per week. Equal Opportunity EmployerThis employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor. Park National Corporation is an Equal Opportunity Employer. It is the policy of the Bank to hire well-qualified people. An integral part of this policy is to provide equal employment opportunity for all persons for employment. It is also part of our policy to recruit and administer hiring, working conditions, benefits, privileges of employment, compensation, training, appointments for advancement including promotions and transfers, and terminations of employment for all associates without discrimination because of race, color, religion, citizenship, national origin, sex, age, veteran status, or handicap.