Manager of Office Operations & Culture

Position Title: Manager of Office Operations & CultureReports to: Chief Operating Officer (COO)Location: 1649 61st Street, Brooklyn, NY 11204 OnsitePay: $85,000 $95,000 annuallySchedule: Monday to Thursday, 9:00am to 5pm; Friday 9:00am to 3:00pmAbout People CarePeople Care has served New York patients and families for 50 years and we are looking for you to enter the next 50.At People Care, we believe exceptional care and service depends on exceptional staff. Since 1976, we've been helping New Yorkers live safely and independently at home while providing our caregivers with the support, training, flexibility, and respect they deserve. Employing roughly 4,300 caregivers across New York City and Long Island, we're seeking a compassionate, detail-driven leader who will help keep our headquarters running so every department can focus on patient care.People Care operates on the Entrepreneurial Operating System (EOS). Every role is built around clear accountability, meaningful goals, consistent follow-through, and structured problem-solving. Operating within this system and living our five core values (Care Deeply, Be Transparent, Row Together, Go Beyond, Spark Growth) is part of how we work.About the PositionPeople Care is scaling fast, and with that growth we need someone who identifies gaps, manages them, and plans ahead. This is not a maintenance role we're looking for someone who can bring structure to ambiguity, create accountability where it may not yet exist, and own this function with minimal executive involvement.The Manager of Office Operations & Culture is an operational leader who builds and owns the systems that keep People Care's headquarters and satellite locations running office operations, facilities, the call center, front desk, workplace culture, employee engagement, and internal communications. The right person is a builder: someone who sees what is missing, designs the fix, implements it, and holds people to it while fostering a positive, connected workplace culture across every location.ResponsibilitiesCall Center Operations * Supervise and schedule the call center team to ensure consistent phone coverage during business hours * Monitor call volume, hold times, and service quality; coach reps on professionalism and accuracy * Maintain call scripts, directories, and escalation procedures; update as departments and contacts change * Coordinate with Coordination and Clinical when call routing or triage protocols changeFront Desk Operations * Supervise front desk receptionists across shifts; ensure professional greeting, visitor management, and package/mail handlin * Maintain the visitor log and ensure compliance with building security and company policies * Manage incoming and outgoing mail, courier packages, and certified-mail trackingCleaning & Facilities * Supervise the cleaning crew and manage cleaning schedules at Brooklyn headquarters * Coordinate with building management for maintenance requests, repairs, and inspections; serve as the point of contact for building emergencies and utility issue * Manage procurement of supplies and equipment including processing orders, tracking deliveries, and creating purchase orders and maintain vendor relationships and reordering schedules * Oversee conference room setup, equipment readiness, and shared-space maintenance * Ensure all locations meet health, safety, and accessibility standardsCompany Culture & Employee Engagement * Plan and coordinate team-building activities, celebrations, and morale events (birthdays, holidays, milestones) * Manage office ambiance including lobby TV screens, digital signage content, and common-area presentation * Create a welcoming, energized office environment that reflects People Care's values * Own internal communications displayed in shared spaces; coordinate company-wide events with department heads * Build and maintain employee engagement p