Senior Manager, Accounts Receivable

About ViewFi ViewFi is a national virtual care and digital health provider focused on orthopedic and musculoskeletal (MSK) injuries, physical therapy, and sports medicine. We pair board certified physicians with purpose-built technology to deliver convenient, high-quality care, getting every patient on the right care plan from the very first visit.

The Opportunity The Senior Manager, Accounts Receivable owns ViewFi's lien-based receivables: law firm bill reduction requests and settlement collections requests for patients treated under a letter of protection. Reporting to the SVP of Finance & Accounting, this role drives collection outcomes and partners with Client Success, Finance, and Healthcare Operations to keep receivables from slipping through the cracks as the business scales.

Your Mission Collections & Escalation Management

• Own collections for active bill reduction requests and outstanding lien-based AR via email, call, and mail outreach, escalating unresolved items to the Client Success lead each month.
• Build relationships with law firm billing departments to get regular settlement updates and shorten time-to-resolution on aging accounts.
• Negotiate bill reduction requests and payment amounts, balancing collection outcomes against the referring-firm relationship; serve as custodian of records as needed.
• Support external requests for billing records and documentation, serving as the point of contact who confirms and attests to bills and records when requested.

AR Analysis & Reporting

• Analyze AR firm-by-firm to validate collection-rate assumptions and surface trends across the book.
• Build recurring reports for Client Success and External Sales on which firms are performing well versus falling behind.
• Monitor aging AR trends and flag emerging risk before it becomes systemic.
• Own the accuracy of AR-received data in ViewFi's systems, the control point Finance relies on to process referral payouts correctly and on schedule.

Process, Systems & Automation

• Own the shift from spreadsheet tracking to ViewFi's working portal, partnering with Tech to scope improvements
• Design and implement process and automation improvements to scale collections as volume grows.

About You

• Proven track record owning a process end-to-end, with experience across AR, outreach, and negotiation (e.g., with law firms or similar stakeholders); healthcare or personal-injury lien experience a plus.
• Advanced Excel skills and analytical rigor, paired with strong client-facing communication skills; able to build and maintain AR tracking analysis and reporting independently.
• Process-improvement and automation mindset, ideally migrating manual workflows into a system or portal with a technical team.
• Comfortable escalating internally and externally, with judgment to balance collection outcomes against the referring-firm relationship.
• Self-starter who can operate independently through rapid, high-change growth.

ViewFi Offers

• Remote-first work
• Unlimited PTO
• Medical/dental/vision benefits
• 401k match

ViewFi is an equal opportunity employer. We value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.