Clinic Front Office Lead

Description

The Front Desk Manager is responsible for overseeing the daily operations and front desk staffing across multiple office locations, ensuring consistent service excellence, efficient workflow, and optimal coverage to support patient access and satisfaction.

What You'll Do

Overseeing daily front desk operations to ensure efficient patient check-in/check-out, accurate data collection, and timely patient flow

Monitoring front desk performance metrics, including wait times, scheduling accuracy, and patient satisfaction

Coordinating front desk coverage across multiple locations, including float staff or cross-training when necessary

Collaborating with clinical and administrative leadership to ensure smooth interdepartmental workflows

Managing front desk supply inventory, including ordering and distribution of office materials, forms, and patient-facing materials

Training staff on EMR systems, phone etiquette, and front office protocols to maintain consistency across sites

Supporting implementation of new technology, software, or process changes that impact front desk operations

Conducting regular front desk audits to ensure compliance with documentation, billing, and patient privacy standards

Developing and implementing strategies to achieve organizational goals, aligning team efforts with the companys goals

Leading and inspiring the team, setting clear expectations, fostering a positive work environment, and ensuring high levels of employee engagement

Allocating and managing resources effectively, including budget, personnel, and tools, to optimize productivity and efficiency

Regularly assessing and analyzing team and individual performance, providing feedback, addressing issues, and making adjustments to meet goals

Making informed decisions to solve complex problems, mitigate risks, and ensure the success of projects and operations

Handling escalated issues from patients, providers and/or concerns from peer department managers

Additional Skills & Qualifications

What We're Looking For:

High school diploma or GED certificate

5 years of front office manager experience (required)

3 years of front office experience

Experience Level

Expert Level

Job Type & Location

This is a Contract to Hire position based out of Los Gatos, CA.

Pay and Benefits

The pay range for this position is $35.00 - $35.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Los Gatos,CA.

Application Deadline

This position is anticipated to close on Oct 22, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.