CX Systems Engineering Lead

Job Posting End Date

10-23-2026

Please note the job posting will close on the day before the posting end date.

Job Summary

Part of a larger team delivering high quality technology solutions to the business. Design, develop and install software solutions. Build high-quality, innovative and fully performing software in compliance with internal architecture, development & design standards & best practices. Design, modify, develop, write, implement and troubleshoot software programming applications. Support and/or install software applications. Lead the testing process through test review and analysis, test witnessing and certification of software. Works within a Waterfall or Agile methodology/framework based team. Collaborates heavily with Project Management, Business Analyst and Infrastructure Job Families.

Job Description

What you’ll do:

Genesys Cloud CX Migration

• Provide technical leadership for the move from Genesys Engage to Genesys Cloud CX, from current-state assessment through each migration wave, cutover, and stabilization.

• Define the target architecture for Genesys Cloud CX, including telephony and carrier connectivity, routing and IVR design, identity and access, security controls, and integrations with AEP customer and enterprise systems.

• Work with Genesys delivery teams and systems integrators to review designs, configurations, and test evidence, and protect AEP’s architecture standards and long-term supportability.

• Lead technical planning for migrating integrations, data flows, and contact center reporting, and look for ways to reduce custom code and point-to-point integrations along the way.

• Own technical readiness for each cutover, including performance, resilience, failover, rollback, and production support handoffs, so service to customers isn’t disrupted.

• Build internal Genesys Cloud CX skills across the team, cutting long-term reliance on vendors and preparing AEP to administer and improve the platform after migration.

What we’re looking for:

Education:

• Bachelor's degree in computer science, engineering, or related technical field is required.

Experience:

• 8 years of relevant work experience is required.

• An equivalent combination of education and related experience may be considered.

American Electric Power (On-Site)

#LI-Onsite

#AEPCareers

At AEP, we’re more than just an energy company — we’re a team of dedicated professionals committed to delivering safe, reliable, and innovative energy solutions. Guided by our mission to put the customer first, we strive to exceed expectations by listening, responding, and continuously improving the way we serve our communities. If you're passionate about making a meaningful impact and being part of a forward-thinking organization, this is the company for you!

Compensation Data

Compensation Grade:

SP20-009

Compensation Range:

$116,255.00 - $151,132.50

The Physical Demand Level for this job is: S – Sedentary Work: Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently. (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

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It is hereby reaffirmed that it is the policy of American Electric Power (AEP) to provide Equal Employment Opportunity in all respects of the employer-employee relationship including recruiting, hiring, upgrading and promotion, conditions and privileges of employment, company sponsored training programs, educational assistance, social and recreational programs, compensation, benefits, transfers, discipline, layoffs and termination of employment to all employees and applicants without discrimination because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, veteran or military status, disability, genetic information, or any other basis prohibited by applicable law. When required by law, we might record certain information or applicants for employment may be invited to voluntarily disclose protected characteristics.