Digital Banking Manager

If you thrive at the intersection of banking, technology, & the client experience & are a collaborative problem-solver, we invite you to explore our Digital Banking Manager opportunity. The ideal candidate has a strong background in process improvement & banking technology with experience in digital banking platforms. In this role, you will help shape & optimize the Bank's digital banking experience, ensuring a seamless & consistent client journey across departments & channels. You'll be responsible for enhancing technology-driven interactions through our website, mobile applications, social media, & emerging AI-powered solutions, helping deliver an exceptional experience from first engagement through ongoing relationship management. ESSENTIAL RESPONSIBILITIES Drives a customer-centric digital channels experience aligned to the Bank?s strategic plan, contributing market awareness, operational insight, & best practices to strategy development. Champions end-to-end delivery experiences, by fostering trusted relationships throughout the organization to establish clear service standards & brand promises for all systems, including online & mobile banking, lending platforms, document management, contact & voice technologies, & internal workflow tools. Ensures systems work cohesively to support client onboarding, servicing, lending, deposits, digital engagement & internal operations. Collaborates with Marketing team to develop internal & external communications of key experiences including product marketing, customer acquisition, debit cards, online account opening, digital banking (business & consumer), AI, Chatbots, eStatements & onboarding new digital clients. Leads initiatives to streamline workflows, reduce manual processes, & improve operational efficiency by integrating new tools & capabilities, measuring outcomes, & iterating to meet business & customer needs. This includes developing feature road maps, procedures & in some cases Policy. Identifies & applies industry trends & emerging best practices, translating them into actionable operational enhancements & differentiated customer experiences. Partners cross-functionally on product development & roll out. Participates in the product development working group. . Serves as a subject matter expert for digital, payment & core platforms, enabling seamless system integration, reliable data flow, & consistent experiences across channels. Provides governance & risk oversight, ensuring controls, vendors, fraud prevention, & programs (e.g., overdraft) support both customer needs & sound operations. Ensures that required conformance with policy & regulatory expectations are met. Coordinates internal & external audits for the group. Manages strategic third-party relationships, including online banking & online account opening & ancillary feature functionality including, but not limited to Segmint, Savvy Money, wire processing & other integrations as they evolve. Acts as a trusted advisor to leadership, delivering clear insights, metrics, & recommendations that balance customer experience, growth, & operational resilience. Requirements QUALIFICATIONS Education &/or Experience Bachelor's Degree in Business or related field. 5+ years of experience in financial services, banking technology delivery, or business process improvement role upgrades or platform integrations highly desirable. See complete job description: https://recruiting.paylocity.com/Recruiting/Jobs/Details/4538448