Field Engagement Experience Intern

JOB REQUIREMENTS: As a Summer Intern, you will support Northwestern Mutual's Field Engagement & Experience team and work alongside your hiring manager, mentor, and team members to contribute to initiatives that enhance the underwriting experience for advisors, clients, and Network Offices. The Field Engagement & Experience team serves as a bridge between advisors and underwriting by providing case management support, relationship management, issue resolution, and field education. Through close partnership with underwriters, advisors, and Network Office leaders, the team helps deliver a seamless underwriting experience for advisors and their clients. This internship offers the opportunity to gain exposure to both Case Manager and Underwriting Relationship Manager responsibilities while developing strong analytical, communication, operational, and relationship-building skills. We are committed to helping you explore career interests while gaining meaningful exposure to underwriting operations, field engagement, relationship management, and business strategy. Job Responsibilities Case Management Responsibilities Partner with case managers and underwriters to support the progression of life insurance applications and help deliver a positive experience for advisors and clients. Analyze data and operational trends to identify insights, uncover improvement opportunities, and support enhancements to team processes and workflows. Contribute to projects focused on increasing efficiency, simplifying work, and improving the overall effectiveness of the case management team. Explore, test, and optimize AI-enabled tools, including Microsoft Copilot, to streamline tasks, improve knowledge sharing, and drive productivity gains. Underwriting Relationship Manager Responsibilities Support Underwriting Relationship Managers in building partnerships with Network Office leaders and helping offices navigate underwriting questions, challenges, and opportunities. Assist with field engagement activities, including meeting preparation, follow-up communications, and support for Network Office meetings and initiatives. Help coordinate underwriting education efforts by developing presentations, training materials, and communications on underwriting best practices, processes, and digital tools. Research field feedback, service trends, and advisor insights to help identify opportunities to enhance the underwriting experience and strengthen field engagement. Partner with underwriting operations and field teams to support issue resolution, escalation management, and advisor support initiatives. Bring Your Best! What This Role Needs Minimum Qualifications Incoming junior or senior (expected graduation within 1-2 years). Pursuing a Bachelor's degree in Business, Finance, Risk Management, Insurance, Management, Communications, Operations, or a related field from an accredited college... For full info follow application link. EEO/AA Employer/Vets/Disability ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/EB2A62071617421B Qualified females, minorities, and special disabled veterans and other veterans are encouraged to apply.