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Rooms Controller

Marriott Vacations Worldwide

Lahaina, HIFull-time$35.37/hrPosted 2 days agoStill listed 1 day ago

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At a glance

Compensation
$35.37/hr
Location
Lahaina, HI
Schedule
Full-time
Work Authorization
Not specified

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Job overview

A Rooms Controller at Marriott Vacations Worldwide supports guest stays by assigning rooms based on requests and preferences, managing reservation and room-change details, and coordinating arrivals. The role also involves communicating room availability, handling late check-out requests according to occupancy, and providing professional, attentive guest service while following company policies and safety procedures.

Skills & qualifications

RequiredNice to have

Skills

Room AssignmentReservation ManagementGuest ServiceProfessional CommunicationStandingSittingWalkingLifting 10 LbsBending and TwistingPulling and Stooping

Qualifications

Various Shifts and HolidaysWeekend Availability

Benefits

Medical Insurance
Dental Insurance
Vision Insurance
401(k) Match
Tuition Assistance

Full job description

Hourly Rate: $35.37

Hourly Wage: $35.37

At Marriott Vacations Worldwide (MVW), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Rooms Controller at MVW, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where meaningful moments are made together.

Where great benefits lead to a life fulfilled.

  • Competitive Pay

  • Medical/Dental/Vision/401K opportunities

  • Travel discounts

  • Credit Union Membership

  • Tuition Reimbursement

  • Professional Counseling & Family Support

  • Growth and Development Opportunities

  • *Benefit Eligibility will vary by position

Site Specific Perks

  • Free daily associate meal
  • Monthly & quarterly team celebrations and awards
  • Company branded attire for outdoor associates
  • Discounts to onsite food outlets and spa
  • Discounted bus pass
  • Community service opportunities

As a Rooms Controller, a typical day will include:

  • Assigns a room according to guest requests and preferences whenever possible.

  • Reviews/Tracks/Accommodates requests for room/check-out changes when possible.

  • Performs duplicate reservation checks; block rooms.

  • Confirms reservations and cancellations.

  • Communicates to appropriate staff that there are guests who are waiting for an available room.

  • Organizes and coordinates check-in/pre-registration procedures for arriving groups.

  • Reviews requests for late check-outs and approves according to occupancy.

Guest Experience and Company Standards

  • Welcome and greet guests and anticipate and address their needs.

  • Interact with colleagues and guests professionally and promptly.

  • Contribute to team goals.

  • Always follow company policies and safety procedures.

To Become a Rooms Controller at MVW:

  • Available to work various shifts, holidays, and both weekend days.

  • Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.

  • Lift/Carry/Push/Pull Items that Weigh up to 10lbs without assistance.

  • Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

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