Senior Director, Technical Program Management

Job Description

Oversees strategies that streamline comprehensive program plans that outline the management process for technical and considers cross-organizational scope impacting products and business. Oversees the development and execution of comprehensive risk mitigation strategies, driving alignment across multiple teams and executive leadership on these strategies. Establishes the vision and strategic direction for technical program improvement across the group, embedding best practices into organization-wide initiatives and ensuring long-term operational excellence and scalability. Leads meetings with executive-level stakeholders to align priorities, drive collaboration, and achieve technical program objectives. Guides technical programs and initiatives to improve efficiency, setting strategic direction for teams to shape these programs. Oversees the technical execution of reporting and analytics initiatives, ensuring enhancements to group-wide technical program execution. Fosters strategic relationships with internal Oracle teams as a technical liaison, ensuring a collaborative approach to achieving organizational objectives and customer success within Oracle commitments.

Responsibilities

KeyResponsibilities

TechnicalManagement and Execution - Technical Management:

–

Oversees

the delivery of products or services, implementing and ensuring compliance with

all third party, security, export, accessibility, and legal compliance requirements.

–

Leverages

technical knowledge to identify risks, manage scope, estimate program

timelines, request feasibility, testing requirements, and determine appropriate

resources.

–

Leads

strategic oversight and direction for the group's response to critical security

escalations, ensuring appropriate access to information, adjusting timelines,

and communicating assessed risks and potential mitigation strategies with

executives to align on the optimal proposed path to resolution.

–

Drives

strategic forecasting of program demands and resource allocation, collaborating

with key stakeholders to validate predictions and optimize resource allocation.

–

Drives

the continuous evolution of processes to enhance the reliability, resilience,

and scalability of the products or services, leveraging cutting-edge

technologies and best practices.

–

Develops

strategic priorities and plans regarding maintenance activities and ad-hoc

maintenance.

TechnicalManagement and Execution - Technical Strategy and Execution:

–

Utilizes

technical knowledge to identify and manage program dependencies and risks.

–

Supports

rapid response to escalations, coordinating within the group and communicating

to group members to assess risk, determine mitigation strategies, and execute

the optimal proposed path to resolution.

–

Defines

global strategies for various products, including transitions to Oracle Cloud

infrastructure, positioning the organization for successful innovation.

–

Establishes

global delivery standards and guidelines, ensuring alignment with Oracle best

practices.

–

Engages

and leads global initiatives through all phases of Implementation, Incident,

Problem, and Organizational Change activities, including process automations.

ProgramOversight - Strategy and Decision-Making:

–

Oversees

guidance provided to team members, ensuring excellence in managing customer

interactions, service teams, and stakeholders.

–

Oversees

and forecasts the scope, milestones, and objectives for each program,

orchestrating the collaboration of teams to drive the successful delivery of

programs within their span of control.

–

Scopes

and refines key performance indicators (KPIs) and develops measurement methods

to monitor, evaluate, and optimize group performance against established goals

(e.g., scope, timelines, deliverable quality).

–

Drives a

culture of effective collaboration and alignment of priorities, developing a

communication strategy with partners and customers to achieve group goals.

ProgramOversight - Program and Operations Management:

–

Oversees

strategies that streamline comprehensive program plans that outline the

management process for technical, non-technical, and cross-organizational scope

impacting products and business.

–

Oversees

the work of program staff (e.g., development, quality assurance, customer

success), developing strategies that ensure successful identification and

mitigation of barriers, including risks and issues in workflows.

–

Shapes

the long-term strategy for comprehensive program documentation (e.g., status

reports, program plans), driving alignment with group objectives and business

priorities.

–

Engages

with senior leadership to communicate program expectations, progress, and

challenges, ensuring program management best practices are embedded at all

levels.

–

Sets the

strategy for program governance meetings, ensuring alignment across the

organization and with senior leadership.

–

Creates

and champions strategies to lead and direct global teams in achieving

operational or functional goals, ensuring alignment with customer service level

agreements (SLAs), and productivity targets.

–

Oversees

forecasting program demands, funding, and resourcing, ensuring alignment with

program goals.

–

Sets the

strategy for change management initiatives for programs, such as priority,

scope, scheduling, or requirement changes.

ProgramOversight - Risk Management:

–

Oversees

the development and execution of comprehensive risk mitigation strategies,

driving alignment across multiple teams, departments, and senior leadership on

these strategies.

–

Provides

oversight on the analysis of costs, benefits, and return on investment (ROI),

ensuring optimized program outcomes and group success.

–

Leverages

extensive technical expertise and resource options to champion seamless

solution delivery and widespread adoption.

–

Shapes

group adoption strategies, influencing technical resource investments and

executive stakeholders to drive long-term innovation and business

transformation.

ProcessEfficiency - Process Optimization:

–

Establishes

the vision and strategic direction for program improvement across the group,

embedding best practices into group-wide initiatives and ensuring long-term

operational excellence and scalability.

–

Oversees

the testing, implementation, and optimization of initiatives and solutions to

achieve operational excellence and exceed business goals.

–

Sets

direction for optimizing methodologies, ensuring seamless program execution,

cross-functional collaboration, and the achievement of exceptional team and

program outcomes.

ProcessEfficiency - Continuous Improvement:

–

Drives

innovation through continuous improvement methodologies, ensuring group-wide

operational efficiencies.

–

Shapes

strategic decision-making by embedding data-driven decision-making into broader

business processes.

–

Provides

strategic priorities for initiatives to drive the direction of efforts to

advance solution availability, reliability, and security.

–

Iterates

processes based on feedback and KPIs, analyzing results through retrospectives.

–

Reviews

the definition of requirements and configurations of existing and new

development tools, where applicable, in accordance with group goals and OKRs.

Collaborationand Program Leadership - Cross Functional Collaboration:

–

Leads

meetings with senior leader stakeholders to align priorities, drive

collaboration, and achieve program objectives.

–

Consults

and advises department leaders to improve teamwork, streamline processes, and

enhance operational efficiency across the group.

–

Shares

program updates and plans to senior leader stakeholders, communicating complex

information and driving informed decision-making processes.

–

Enhances

stakeholder engagement to inform and shape decision-making, improving the

execution of programs across the group.

Collaborationand Program Leadership - Program Leadership:

–

Guides

programs and initiatives to improve group efficiency, setting strategic

direction for teams to shape these programs.

–

Identifies

areas for improvement, develops and executes comprehensive change management

strategies, and ensures successful adoption of new processes or systems.

–

Advises

on the development and execution of strategic plans and initiatives, aligning

them with group goals and objectives.

–

Ensures

that the program team and other stakeholders are aligned with the program goals

and motivated, identifying and addressing conflicts and issues.

Dataand Analysis:

–

Oversees

the execution of reporting and analytics initiatives, ensuring enhancements to

group-wide program execution.

–

Aligns

efforts across the group, driving consistency in solving highly complex problems

impacting the success of the program(s), including adherence to service level

agreements (SLAs).

–

Conducts

analysis and reviews results of the analysis, which may include competitive

analysis, trend analysis, and KPI analysis, to drive data-informed decisions to

support the program goals, presenting findings with immediate team's

stakeholders.

StakeholderEngagement:

–

Fosters

strategic relationships with internal Oracle teams worldwide, ensuring a

collaborative approach to achieving organizational objectives and customer

success within Oracle commitments.

–

Champions

commitment and partnership within customer organizations, influencing at high

levels to align Oracle’s offerings with customer strategies.

–

Promotes

and empowers high-level collaborations with customer counterpart leads for

continuous review and strategic improvements.

–

Ensures

proactive engagement and solution-driven approaches to drive strategic

alignments with global customer needs.

–

Develops

and presents high-level strategies to mitigate risks to customer satisfaction,

including the assessment of mitigation efforts and their impact on the group's

broader objectives.

–

Oversees

the strategic alignment of varied priorities and existing Oracle commitments,

ensuring optimal coverage and response to customer needs with minimal risk to

programs.

CoreResponsibilities

Planning& Execution:

–

Provides

strategic oversight on the management and execution of large-scale projects or

initiatives, monitoring timelines, deliverables, and budgets when applicable to

ensure success. Sets strategies for appropriately delegating work, setting

priorities, and aligning projects with business needs. Drives the strategic

planning process across teams, providing guidance on resources or timelines in

anticipation of changes.

Collaboration& Partnership:

–

Sets a

strategic direction for collaborating with cross-functional teams to ensure

alignment of expectations and strategic objectives. Drives a culture of

teamwork, empowering teams to build and maintain partnerships with business

leaders, stakeholders, and/or customers to contribute to organizational

success. Promotes a culture of transparency and inclusivity where all voices

are valued and respected.

ProblemSolving:

–

Develops

and implements strategies for specialized, advanced problem-solving efforts

across the organization, serving as an escalation point for highly complex

operational and/or technical issues. Oversees teams leveraging innovative

techniques to address significant ambiguous issues, identify root causes, and

prevent recurrence, reviewing solutions as needed.

ContinuousLearning:

–

Champions

continuous learning to maintain cutting-edge skills and influence

organizational best practices. Inspires teams to build and maintain expertise

in relevant areas by proactively monitoring emerging trends, technologies, and

industry standards to help position the organization as an industry leader.

Contributes to the organization’s strategy for learning and development,

influencing leadership to foster learning opportunities for the team.

ContinuousImprovement:

–

Drives a

culture of continuous improvement that sets a standard for efficient and

effective processes, protocols, and workflows across the organization. Oversees

work to implement large-scale approaches and methods for continued improvement,

ensuring changes align with organizational goals. Sets the strategic direction,

prioritizes, and approves the roadmap of improvement initiatives to maximize

return on investments.

Performanceand Development:

–

Drives

and ensures consistent application of performance management strategies,

systems, processes, and guidelines across the organization. Creates an

organizational culture of career development that encourages proactively

identifying and pursuing career development opportunities and guiding leaders

to support their team's growth. Drives consistency in the application of talent

development procedures and socializes performance expectations across the

organization. Partners with HR and executive leadership to envision and execute

a talent management strategy, balancing budget and talent resources.

Disclaimer:

Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range in USD from: $169,800 to $355,400 per annum. May be eligible for bonus, equity, and compensation deferral.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:

1. Medical, dental, and vision insurance, including expert medical opinion

2. Short term disability and long term disability

3. Life insurance and AD&D

4. Supplemental life insurance (Employee/Spouse/Child)

5. Health care and dependent care Flexible Spending Accounts

6. Pre-tax commuter and parking benefits

7. 401(k) Savings and Investment Plan with company match

8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.

9. 11 paid holidays

10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.

11. Paid parental leave

12. Adoption assistance

13. Employee Stock Purchase Plan

14. Financial planning and group legal

15. Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

As part of Oracle's onboarding process and consistent with applicable law, US-based employees are required to complete identity verification, which involves the collection and processing of their biometric information. Accommodations to this requirement may be granted following an individualized assessment.

About Us

Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.

True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing [email protected] or by calling 1-888-404-2494 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.