Coordinator, Pharmacy Supply

Job Summary:

Develop and coordinate the promotion, marketing and sales of non-prescription over-the-counter (OTC) medications and health-related supplies provided to customers via KP Pharmacies. Develop, implement and oversee inventory management practices for controlled and legend drugs to ensure asset protection while maintaining safe and effective storage and handling to meet all regulatory and compliance measures. Provide oversight and direction in the technical aspects of pharmaceutical care and intravenous pharmaceutical compounding, in collaboration with the healthcare team.

Essential Responsibilities:

• Develop, recommend, coordinate and oversee the implementation and execution of innovative and effective marketing and product promotion strategies for OTC medications, sundries and health-related supplies and products available for purchase in KP Pharmacies to increase sales to a predefined percentage of revenue. Serve as a liaison to multiple departments within and outside of pharmacy services to organize and coordinate pharmacy inventory in a cost effective manner; develop, implement and evaluate ongoing design and workflow changes that improve the productivity, service and resource utilization. Maintain sound asset management practices and routinely communicate the importance of asset accountability. Coordinate and evaluate area-wide programs and projects as assigned e.g. quality improvement, quality assurance, member service, etc. Assist in implementation and execution of programs to enhance inventory management and ensure effective product strategies consistent with department and program goals, objectives, strategies and missions. Coordinate smooth transitions of new products, formulary product changes, backorders, recalls, shortages and discontinued products. Manages data-tracking strategies and technologies.

• Communicate with pharmacy and other department managers and staff to build positive working relationships and assist in coordinating effective and timely departmental operations. Monitor and sustain pharmacy services in compliance with state and federal laws, all regulatory bodies, established quality standards and organizational service standards. Assist in the provision of satisfying pharmacy services to all Kaiser Permanente members; implement and monitor customer satisfaction measures. Personally investigate, respond and resolve customer inquiries and concerns within the location.

• Integrate and effectively coordinate location pharmacy services with other departments, physicians, other health care professionals and medical office/medical center administration; maintain a productive, collaborative working relationship within the department and the facility; identify and report issues; assist in resolving such issues where appropriate. Develop and implement programs that support the departments strategic plan and the programs quality of care objectives and strategies.

• Provide high quality service and information in response to customer inquiries. Appropriately and effectively influence priorities of Pharmacy Services within the Regional Pharmacy Department to achieve the mission and goals of the Department and KPNW. Perform additional duties as assigned.

Basic Qualifications:

Experience

• Minimum five (5) years working in a Pharmacy health care setting

Education

• High school diploma or General Education Development (GED) required

License, Certification, Registration

• This job requires credentials from multiple states. Credentials from the primary work state are required at hire. Additional Credentials from the secondary work state(s) are required post hire.

• Pharmacy Technician License (Oregon) within 6 months of hire

• Pharmacy Technician Certification (Washington) within 6 months of hire

• Pharmacy Technician Certificate within 6 months of hire

Additional Requirements:

• Completion of an accredited Pharmacy Technician training program OR minimum of three (3) years of the required five years experience must be as a Pharmacy Technician

• Demonstrated success in team development, process development and ongoing process assessment

• Demonstrated success in managing/supporting change processes within workgroups

• Demonstrated knowledge of and skill in project management, decision making, creativity/innovation, customer service, problem solving (analysis), results orientation, group presentations, group facilitation, influence (lead and motivate others) and training

• Must possess strong interpersonal, verbal and written communication skills

• Comprehensive knowledge of MS Office Suite (Word, Excel, Access)

• Knowledge of retail merchandising, profit center management, financial analysis and inventory management

• Ability to travel frequently within the Northwest Region

Preferred Qualifications:

• Bachelors degree in a healthcare related field preferred

• Experience in product procurement, warehousing, inventory management, Vendor Managed Inventory (VMI) and Continuous Replenishment (CRP)

• Thorough knowledge of organized healthcare systems, clinic operations and Kaiser Permanente Northwest organizational structure

• Proven organization skills/abilities; ability to support implementation of departmental and organizational process changes, policies and procedures, and audits

• Experience handling difficult encounters and/or service breakdowns

COMPANY: KAISER

TITLE: Coordinator, Pharmacy Supply

LOCATION: Portland, Oregon

REQNUMBER: 1454646

External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.