Operations Supervisor - The Gathering Spot Northyards

Reports To: Operations Manager

Location: Northyards

Employment Type: Part-time

The Gathering Spot (TGS) is a private membership club founded in 2016 for professionals, creatives, and entrepreneurs in Atlanta and Washington, D.C., committed to fostering community, culture, and connection through curated experiences, content, and dining.

Additionally, TGS operates Retreat, an exclusive, private rooftop club designed to facilitate refined social interaction and high-end hospitality for leaders and culture-shapers seeking meaningful relationships and elevated experiences.

Position Summary

Support seamless daily club operations through visible shift leadership, member service recovery, team coordination and disciplined execution of club standards.

Key Responsibilities

• Shift Leadership:

• Complete opening and closing inspections, staffing checks and shift handoffs.

• Coordinate front desk, dining, events, housekeeping, security and facilities teams during assigned shifts.

• Member Experience:

• Welcome and assist members and guests; resolve routine concerns promptly and escalate significant issues.

• Monitor club atmosphere, room readiness, access protocols and event transitions.

• Team Coaching:

• Conduct pre-shift huddles, reinforce SOPs and provide real-time coaching and recognition.

• Document attendance, incidents, service issues and follow-up items accurately.

• Operational Controls:

• Monitor supplies, equipment, cleanliness and work orders; escalate maintenance and safety hazards.

• Support labor efficiency, cash-handling controls and accurate operational reporting.

• Additional Expectations

• Maintain confidentiality, uphold an inclusive and respectful workplace

• Work evenings/weekends/holidays as business needs require

• Perform other related duties as assigned.

• This description may evolve with operational needs.

Education & Experience

• 2+ years in hospitality, private club, restaurant or event operations; lead or supervisory experience preferred.

• Strong service recovery, communication, multitasking and conflict-resolution skills.

• Comfort with scheduling, POS and daily reporting tools.

Physical Requirements

• Ability to stand and move for extended periods

• Use standard workplace equipment

• Lift or move supplies and event materials as needed for the role, with or without reasonable accommodation.

The Gathering Spot is an Equal Opportunity Employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.

We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

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