Executive Technology Support Specialist

Company Summary Statement

As one of the largest investor-owned utility companies in the United States, PPL Corporation (NYSE: PPL), is committed to creating long-term, sustainable value for our 3.5 million customers, our shareowners and the communities we serve. Our high-performing regulated utilities — PPL Electric Utilities, Louisville Gas and Electric, Kentucky Utilities and Rhode Island Energy — provide an outstanding experience for our customers, consistently ranking among the best utilities in the nation. PPL’s companies are also addressing challenges head-on by investing in new infrastructure and technology that is creating a smarter, more reliable and resilient energy grid. We are committed to doing our part to advance a cleaner energy future and drive innovation that enables us to achieve net-zero carbon emissions by 2050 while maintaining energy reliability and affordability for the customers and communities we serve. PPL is a positive force in the cities and towns where we do business, providing support for programs and organizations that empower the success of future generations by helping to build and maintain strong, diverse communities today.

Overview

SUMMARY:

The Executive Support Specialist serves as the trusted technology partner for the Pennsylvania executive leadership team. This role delivers white-glove technology support, ensuring executives receive exceptional, proactive, and highly personalized technology services that maximize productivity and enable business success. Provide coordination for executive technology needs, providing hands-on support for devices, applications, meetings, collaboration technologies, and emerging digital workplace solutions. This position requires strong technical expertise, exceptional customer service skills, sound judgment, discretion, and the ability to operate effectively in high-pressure and highly visible situations. In addition to executive support responsibilities, the role partners closely with client engineering, deskside\field support, cybersecurity, infrastructure, and collaboration teams to ensure a seamless and secure executive technology experience.

This is a hybrid role requiring on site presence 3 days a week in Allentown PA, (Lehigh Valley). May require additional on site presence as needed to align with schedules and needs of executives and executive admins .

Responsibilities

Key Responsibilities

• Serve as the primary technology contact for executive leaders and their administrative staff, delivering exceptional, high-touch support with a focus on responsiveness, professionalism, discretion, and customer satisfaction.

• Provide end-to-end support for executive technology environments, including workstations, mobile devices, collaboration tools, conference room technologies, software, and connectivity services, ensuring a secure and seamless user experience.

• Provide technology support for senior leadership meetings, ensuring meeting spaces, Teams Rooms, audiovisual systems, presentations, and collaboration platforms are fully operational before and during critical events.

• Troubleshoot and resolve complex technical issues while coordinating with infrastructure, security, networking, application, and workplace technology teams to ensure timely resolution and minimal business disruption.

• Build trusted relationships with executives, executive assistants, and business stakeholders, acting as a liaison between leadership and technology teams to ensure needs are understood and addressed effectively.

• Support executive travel, remote work, and hybrid collaboration needs by ensuring reliable access to technology, communication, and collaboration tools regardless of location.

• Participate in digital workplace and technology modernization initiatives, helping drive adoption of new tools, processes, and solutions that enhance executive productivity and the overall employee experience.

• Gather and translate executive feedback into actionable technology improvements, advocating for executive requirements during planning, design, and implementation activities.

• Proactively identify and mitigate technology risks, continuously improve support processes, maintain support documentation and standards, and recommend opportunities to enhance service quality and operational efficiency.

• Promote and support cybersecurity initiatives, ensuring executive technology environments align with corporate security standards and best practices while maintaining the highest levels of confidentiality and trust.

Qualifications

REQUIRED EXPERIENCE:

• Bachelor’s degree (Information Technology, Computer Science, Business Technology, or a related field preferred)

• Equivalent combination of education, technical training, certifications, and relevant work experience will be considered.

• 7+ years of experience in advanced desktop support, executive support, workplace technology, or customer-facing IT support roles.

• Experience supporting senior leaders, executives, or VIP customers.

• Experience supporting Microsoft 365, Windows, mobile devices, Teams, conferencing technologies, and collaboration platforms.

• Strong troubleshooting and problem-solving skills across hardware, software, networking, and endpoint technologies.

• Ability to manage multiple priorities in a fast-paced, high-visibility environment.

PREFEERED QUALIFICAITON

• Experience supporting executive conference rooms, Teams Rooms, and audiovisual technologies.

• Familiarity with Microsoft Intune, Entra ID, Microsoft 365, Teams Phone, and endpoint management platforms.

• Experience working within ITIL-based service management environments.

• Relevant certifications such as Microsoft, ITIL, CompTIA, or equivalent technical certifications.

• Experience supporting organizational change initiatives and technology adoption programs.

REQUIRED EXPERIENCE:

• Bachelor’s degree (Information Technology, Computer Science, Business Technology, or a related field preferred)

• Equivalent combination of education, technical training, certifications, and relevant work experience will be considered.

• 7+ years of experience in advanced desktop support, executive support, workplace technology, or customer-facing IT support roles.

• Experience supporting senior leaders, executives, or VIP customers.

• Experience supporting Microsoft 365, Windows, mobile devices, Teams, conferencing technologies, and collaboration platforms.

• Strong troubleshooting and problem-solving skills across hardware, software, networking, and endpoint technologies.

• Ability to manage multiple priorities in a fast-paced, high-visibility environment.

PREFEERED QUALIFICAITON

• Experience supporting executive conference rooms, Teams Rooms, and audiovisual technologies.

• Familiarity with Microsoft Intune, Entra ID, Microsoft 365, Teams Phone, and endpoint management platforms.

• Experience working within ITIL-based service management environments.

• Relevant certifications such as Microsoft, ITIL, CompTIA, or equivalent technical certifications.

• Experience supporting organizational change initiatives and technology adoption programs.

Key Responsibilities

• Serve as the primary technology contact for executive leaders and their administrative staff, delivering exceptional, high-touch support with a focus on responsiveness, professionalism, discretion, and customer satisfaction.

• Provide end-to-end support for executive technology environments, including workstations, mobile devices, collaboration tools, conference room technologies, software, and connectivity services, ensuring a secure and seamless user experience.

• Provide technology support for senior leadership meetings, ensuring meeting spaces, Teams Rooms, audiovisual systems, presentations, and collaboration platforms are fully operational before and during critical events.

• Troubleshoot and resolve complex technical issues while coordinating with infrastructure, security, networking, application, and workplace technology teams to ensure timely resolution and minimal business disruption.

• Build trusted relationships with executives, executive assistants, and business stakeholders, acting as a liaison between leadership and technology teams to ensure needs are understood and addressed effectively.

• Support executive travel, remote work, and hybrid collaboration needs by ensuring reliable access to technology, communication, and collaboration tools regardless of location.

• Participate in digital workplace and technology modernization initiatives, helping drive adoption of new tools, processes, and solutions that enhance executive productivity and the overall employee experience.

• Gather and translate executive feedback into actionable technology improvements, advocating for executive requirements during planning, design, and implementation activities.

• Proactively identify and mitigate technology risks, continuously improve support processes, maintain support documentation and standards, and recommend opportunities to enhance service quality and operational efficiency.

• Promote and support cybersecurity initiatives, ensuring executive technology environments align with corporate security standards and best practices while maintaining the highest levels of confidentiality and trust.

Remote Work

The company reserves the right to determine if this position will be assigned to work on-site, remotely, or a combination of both. Assigned work location may change. In the case of remote work, physical presence in the office/on-site may be required to engage in face-to-face interaction and coordination of work among direct reports and co-workers.

Equal Employment Opportunity

Our company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, national origin, protected veteran status, sexual orientation, gender identify, genetic information, disability status, or any other protected characteristic.