Salesforce Developer (Contact Center)

Position Title: Senior Salesforce Developer Service CloudLocation: Remote (Albany, NY preferred)Estimated Hours: 1,840 hours (approximately 1 year, full-time)Target Hourly Rate: $70 $95 per hour (fully loaded, 1099 or W2)### ### Position OverviewWe are seeking a skilled Salesforce Developer to implement and configure the Salesforce Service Cloud solution for a high-volume state call center handling approximately 1 million calls annually. This role will focus on building call scripts, automating business processes, and integrating with telephony and single sign-on systems.### ### Key Responsibilities * Build and customize Salesforce solutions using declarative tools (Flows, OmniStudio, Validation Rules) and programmatic tools (Apex, LWC) * Configure call scripts for different program areas within Salesforce Service Cloud * Create flows, Apex classes, and automation to support agency-specific case management needs * Integrate Salesforce with other business applications using REST/SOAP APIs, Named Credentials, and MuleSoft * Implement an integrated CTI solution using Verizon Virtual Contact Center (VCC) * Configure secure access via NYS Enterprise Single Sign-On (SSO) solution * Maintain technical design documentation, deployment scripts, and configuration guides * Participate in CI/CD pipelines and sandbox management * Write and maintain unit tests, perform peer reviews, and support UAT### ### Required Qualifications * 5+ years Salesforce development experience (Service Cloud and Experience Cloud preferred) * Technical Skills: 3+ years with APEX, Visualforce, Lightning Web Components (LWC), and Flow * Data & Security: 3+ years with Salesforce data model, security model, and public sector solutions * Case Management: 3+ years configuring case management solutions * Web Technologies: Experience with HTML, CSS, JavaScript, and jQuery * Integration: 3+ years with API integrations and DevOps tools * Certification: Salesforce Platform Developer, Administrator, or App Builder Certification (required)### ### Preferred Qualifications * Experience with call center CRM implementations (Oracle RightNow, Service Cloud) * Familiarity with NYS CoE guardrails and development standards * Experience with CTI integration and telephony platforms### ### Soft Skills * Strong analytical and problem-solving abilities * Excellent documentation practices * Collaborative mindset working with architects, business analysts, and project managers