Client Operations & Strategic Growth Manager

JOB DESCRIPTIONThe Client Development & Account Managers responsibilities fall into the following major areas of focus, with other duties as assigned:CLIENT MANAGEMENT * Manage the firms relationship with a major client in the financial services industry, acting as a key point of contact both internally within the firm and directly with the client. * Partner with internal stakeholders to develop, maintain, and execute a strategic client plan. * Identify opportunities to deepen the client relationship and propose creative, strategic approaches to expand engagements. * Serve as a central communicator for the Client team - sharing updates, guiding meetings, and organizing agendas, notes, and action items. * Plan and execute internal and external client meetings, client-facing events, CLE programs, sponsorships, and other initiatives that strengthen the client relationship. * Assist with panel management and formal and informal pitch opportunities, including preparing teams for pitch presentations and ensuring that pitch documents reflect key messages for developing the client relationship. * Support client service excellence through reporting, client feedback, and collaboration with internal teams on billing, guidelines, conflicts, and operational needs.BILLING AND BUDGETING * Partner with internal stakeholders to develop detailed plans for legal matters, including timelines, milestones, budgets, and resource requirements. * Track budgets including, but not limited to, deliverables, assumptions, generating reports, and escalating activities when there are material changes in scope or status. * Monitor internal teams for adherence to client billing guidelines when opening new matters, processing client invoices, reviewing time entries for accuracy, and compliance with billing guidelines. * Work with the clients Billing department to ensure compliance, transparency, and predictability. * Ensure consistency across matters and proactively seek solutions for issues and improvements.AI ENABLEMENT AND BILLING COMPLIANCE * Oversee firms AI engagement with the client, including approval process for new tools, billing, notification and time-entry requirements, and internal licensing needs. * Communicate and train internal teams on applicable AI tools and track firms commitments around usage of AI. * Serve as primary point of contact internally for firms AI commitment, including tracking issues, identify resolutions and process improvements, and reporting.PRICING AND FEE ARRANGEMENTS * Coordinate and monitor work on matters performed against specific fee arrangements with the client, including tracking work, ensuring it stays inside the scope, and coordinating supplemental bills / credits when work is outside the arrangement. * Centrally coordinate fee tracking across client projects to ensure compliance. * Engage with a core internal working group on pricing negotiation. * All members of the firm are expected to participate in our global Responsible Business program. * Specific duties or responsibilities may be reviewed from time to time to reflect changes in personnel and management structure, staff location, and services.QUALIFICATIONSREQUIRED SKILLS * Strategically and commercially minded with the ability to translate emerging business issues and developments into opportunities to drive client growth. * Experience coordinating budgets for a multimatter portfolio and partnering with the Finance department. * Deep knowledge of law firm management metrics, and how day-to-day legal practice interacts with those metrics. * Familiarity with outside counsel guidelines and timekeeping standards that drive billing compliance. * Ability to troubleshoot and analyze data. * Pragmatic, diplomatic, and resourceful, with the ability to adapt quickly to different situations and personalities. * Ability to build strong relationships with all levels of lawyers and cl