Rehabilitation Assistant (McAllen)

The mission of the Texas Workforce Commission (TWC) is to promote and support a workforce system that creates value and offers employers, individuals and communities the opportunity to achieve and sustain economic prosperity. To support our mission, we are seeking to fill a Rehabilitation Assistant (RA) I to a Senior Rehabilitation Assistant position to join the Lower Rio Grande Management Unit 6-3 in the Vocational Rehabilitation Division. This position is located at 2101 S 2nd St., McAllen, Texas. TWC is not considering applications from individuals who require sponsorship for an employment visa, now or in the future, for this position. This includes, but is not limited to, individuals currently on H-1B, F-1 (OPT/CPT), or H-4 visas. You must be a Texas resident to work for the Texas Workforce Commission or willing to relocate to Texas. The Rehabilitation Assistant I to Senior Rehabilitation Assistant assists the assigned VR Counselors in providing services to customers to achieve successful employment outcomes. The RA I-Sr RA provides basic information regarding VR programs, services, and referral information to customers and vendors. The ideal candidate will be detail oriented and have excellent planning/organizing/time management/communication skills with the ability to prioritize/coordinate work in an independent manner to achieve goals. GENERAL DUTIES: -Performs: Entry level to journey-level human services/rehabilitation support work; Routine caseload support service such as creating/maintaining/reviewing technical case management forms/files for accuracy utilizing the electronic case management system. -Collects information for intake/profile process. -Maintains appropriate business relationships with providers/businesses/customers/staff. -Prepares/reviews reports for accuracy on monitored services. -Provides: Casework services/assistance to VR Counselors in certification of eligibility; Service delivery tasks and utilize the electronic case management system and other agency supported software programs; Initial screening for individuals applying for VRS service programs. -Participates in Vocational Rehabilitation Services (VRS) training. -Furnishes information regarding Texas Workforce Solutions (TWS)/VRS Program, services and requirements to applicants/customers/families/vendors/businesses/general public. -May train others. -Performs other related work as assigned. PREFERRED QUALIFICATIONS: -Eighteen (18) months experience in office practices and office support work utilizing a personal computer in a Windows' based environment -Experience in: Applying purchasing procedures; Case guidelines, regulations and policies; Case management support functions -Knowledge of: Community and government service delivery systems; Mental illness and emotional components of physical illness -Ability to: Interpret highly complex policies/procedures; Maintain confidentiality; Analyze/interpret highly complex financial data -Skill in interviewing and in conducting individual needs assessments MINIMUM QUALIFICATIONS: - RA I: One year of full-time qualifying experience in case management support, purchasing and general knowledge of disabilities plus graduation from a standard senior high school or equivalent. - RA II: Graduation from an accredited four-year college or university with major coursework in human services, social science, business or a related field plus one year and six months of full-time qualifying experience in case management support, purchasing and general knowledge of disabilities. - RA III: Graduation from an accredited four-year college or university with major coursework in human services, social science, business or a related field plus two years of full-time qualifying experience in case management support, purchasing and general knowledge of disabilities. - Sr. RA: Graduation from an accredited four-year college or university with major coursework in human services, social science, business or a related field plus two years and six months of full-time qualifying experience in case management support, purchasing and general knowledge of disabilities. All levels: - One year of full-time experience may be substituted for each year (30 semester hours) of education. - Internal applicants: Experience as a Rehabilitation Assistant cited above must be in accordance with the career ladder requirements of the agency. - Position may involve working hours other than 8:00AM-5:00PM, Monday-Friday and involves travel 10% of the time, including some overnight travel (Method of transportation is the responsibility of employee). Benefits to working for TWC include: - Competitive starting salary: $3,333.33 - $4,251.92/month. - Salary and position level will be based on experience and demonstrated skills. - This is a career ladder position which means each level is required to meet the established career ladder requirements in order to be promoted to the next level. - Additional benefits for active employees: VETERANS: Use your military skills to qualify for this position or other jobs! Go to www.texasskillstowork.com to translate your military work experience and training courses into civilian job terms, qualifications and skill sets. Also, you can compare this position to military occupations (MOS) at the Texas State Auditor's Office by pasting this link into your browser: HOW TO APPLY: To be considered, please complete a State of Texas Application for Employment and apply online at www.workintexas.com or on Taleo (Job Search). TWC is not considering applications from individuals who require sponsorship for an employment visa, now or in the future, for this position. This includes, but is not limited to, individuals currently on H-1B, F-1 (OPT/CPT), or H-4 visas. You must be a Texas resident to work for the Texas Workforce Commission or willing to relocate to Texas. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. A position utilizing this classification will be designated as security sensitive according to the Texas Labor Code, Section 301.042