General Manager

West Knoxville CDJR, Knoxville, TN 37919

Full time

R118771

Dealership:L0365 West Knoxville Chrysler Dodge Jeep Ram

West Knoxville Chrysler Dodge Jeep Ram

Drive Your Career Forward with Lithia & Driveway

At Lithia & Driveway, we're powered by people and driven to deliver results. As one of the largest automotive retailers in North America, we're focused on growing leaders who want to make an impact – both in their store and across the company.

We are looking for a General Manager to lead, develop, and inspire our dealership team members at West Knoxville Chrysler Dodge Jeep Ram. This role is a key driver of performance, culture, and customer experience.

Why Join Our Team?

We don't just offer jobs – we offer opportunities. Our culture is rooted in values like earning customers for life, improving constantly, and taking ownership of results.

At Lithia & Driveway, you'll find:

• Real opportunities for advancement across a national network

• Leadership development and training through our internal learning programs

• A high-performance culture that recognizes and rewards results

• The ability to influence store success and shape your team

What You'll Do

The General Manager is responsible for the overall leadership, performance, and profitability of the dealership. This role provides strategic direction across Sales, Fixed Operations, Finance, Parts, and Administration while fostering a high-performance culture focused on operational excellence, customer satisfaction, employee development, and sustainable growth. The General Manager is accountable for achieving financial objectives, maintaining OEM standards, and delivering an exceptional customer experience that drives long-term loyalty. Reports to Vice President, Operations.

• Lead all dealership operations to achieve revenue, profitability, customer satisfaction, and market share objectives.

• Develop and execute business plans that align with organizational and OEM goals.

• Build, coach, and hold accountable department leaders to maximize team performance and operational efficiency.

• Analyze financial statements, key performance indicators, and market trends to identify opportunities and mitigate risks.

• Ensure compliance with all company policies, OEM requirements, regulatory standards, and legal obligations.

• Champion a customer-first culture focused on earning customers for life through exceptional sales and service experiences.

• Foster employee engagement, retention, succession planning, and leadership development across the dealership.

• Drive collaboration between variable and fixed operations to optimize performance and customer retention.

• Manage expense controls, inventory strategies, and operational processes to improve profitability and efficiency.

• Represent the dealership within the local community and support initiatives that strengthen the dealership's reputation and brand presence.

• All other duties as assigned.

What You'll Bring

• 10+ years of progressive automotive retail leadership experience, including multi-department management responsibility.

• Proven success leading dealership operations and achieving financial, operational, and customer satisfaction goals.

• Strong knowledge of dealership financial statements, forecasting, budgeting, used vehicle strategy, and performance management.

• Demonstrated ability to build high-performing teams and develop future leaders.

• Experience managing OEM relationships and maintaining franchise standards.

• Exceptional leadership, communication, problem-solving, and decision-making skills.

• Strong commitment to customer satisfaction, employee engagement, and continuous improvement.

• Acceptable driving record and a valid driver's license in your state of residence.

Total Rewards

Starting at $200,000.00+/ per year

Actual pay offered may vary depending on skills, experience, job-related knowledge, and physical location. Final compensation will be established through the interview process in accordance with applicable pay equity and transparency laws.

We offer a comprehensive benefits package designed to support you and your family, including:

• Competitive pay

• Medical, Dental and Vision Plans

• Paid Holidays & PTO

• Short and Long-Term Disability

• Paid Life Insurance

• 401(k) Retirement Plan

• Employee Stock Purchase Plan

• Lithia Learning Center

• Vehicle Purchase Discounts

• Wellness Programs

Additional information about our Total Rewards benefits can be reviewed on our careers site at www.totalrewards.lithiadriveway.com.

About Us

At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.

High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Reasonable accommodations may be made to enable individuals to perform the essential functions.

At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life. Our focus is on making the customer experience better; as we aim to meet our customers’ needs whether in person, online or a combination of both.

Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD). Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless. Join us as we accelerate towards growth in automotive and beyond!