Family Services Aide

POSITION SUMMARY: Provide support at Southside Family Resource Center (and once per month at Westside center), assisting with various services to ensure centers are clean, safe, organized, accessible, and welcoming to families, staff, volunteers, and community members. QUALIFICATIONS: A high school diploma or equivalent. Previous custodial, customer service or human services experience very helpful. JOB RESPONSIBILITIES: 1. Customer Service and Front Desk Responsibilities Provide welcoming and respectful service to families and community members. Assist with front desk duties, including answering phones, taking messages, and providing information about center services. Assist families with completing forms and gathering documentation to access services. Maintain the privacy and confidentiality of all client information. Work cooperatively with staff, volunteers, and community partners. 2. Food Pantry Support Assist with operation of food pantry, diaper bank, and other distribution activities. Maintain accurate distribution and inventory records as assigned. Monitor food and pantry supplies. Report damaged, expired, or low-supply items and other concerns to the Coordinator. Maintain the pantry and distribution areas in a clean, safe, and organized condition. 3. Building Maintenance & Safety Help maintain the center in a clean, safe, organized, and welcoming condition daily. Monitor common areas for cleaning, safety, supply, or maintenance needs and report concerns to the Coordinator. Use cleaning products and equipment safely and appropriately and follow applicable health and safety procedures. Assist with maintaining adequate cleaning and facility supplies and notify the Coordinator when supplies need to be ordered. Support the safe and orderly use of center spaces by families, staff, volunteers, and community members. (continued) 4. Activities and Events Assist with setting up and breaking down rooms for meetings and events, and with cleaning and returning rooms and equipment to their proper condition afterward. Provide general assistance to staff during center activities and events. 5. General Support Contribute to a positive, respectful, safe, and welcoming environment. Assist staff with daily operational tasks that support the center's programs and services. Follow organizational policies, procedures, and health and safety requirements. Perform other duties as assigned by the supervisor.