Services Technology Lead, Program Strategy & Operations - Employee Experience & Productivity

Role Number: 200690847-0670

Summary

Imagine what you could do here. The people here at Apple don't just create products they create the kind of wonder that's revolutionized entire industries. It's the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry leading environmental efforts. Join Apple, and help us leave the world better than we found it. Are you a strategic thinker who excels at tactical execution? Do you thrive when coordinating the moving parts of a complex program and connecting people, decisions, and outcomes? As part of Apple's IS&T Services Technology Program, you and your team are responsible for delivering the internal orchestration layer that powers Apple's Services businesses. It includes the App Store, Apple Music, Apple TV, Apple News, Apple Arcade and more. We build durable, cross Services capabilities across data and AI/ML, asset management, talent and IP, and content engineering — enabling the organizations that run Apple's fastest growing revenue segment to operate with greater speed, leverage, and governance. As a Services Technology Strategic Programs Coordinator, you will be the operational backbone of a globally distributed program that spans multiple value streams, client organizations, and delivery teams. You will report to the Head of Strategy & Operations and partner closely with program leaders, product owners, vendor account representatives, and cross-functional partners across finance, procurement, HR, and facilities. With your attention to detail, strong collaboration skills, and bias toward action, you will improve the effectiveness of our programatic operations resulting in a team that moves faster, communicates clearer and delivers more value to our clients across Services. Employee Experience and Productivity (EEP) is part of IS&T and delivers some of the most widely used communication and productivity technology and services across Apple — from tools that enable collaboration to the support teams that keep Apple's workforce running. EEP also leads user experience design and research, and manages the systems behind Apple's original content studios.

Description

In this position, you will thrive at the intersection of program operations, executive coordination, and team culture keeping complex processes running smoothly while bringing energy, creativity, and initiative to how our program connects, communicates, and celebrates progress. Your responsibilities will include: Championing Team Culture & Engagement: This is where you'll leave your mark. You'll keep the pulse of team morale and engagement through formal and informal methods bringing creativity, initiative, and care to how we celebrate milestones, welcome new members, and build connection across a distributed team. From owning the product that powers the execution of our communications strategy to designing thoughtful onboarding experiences and orchestrating team events that people actually look forward to you'll help make Services Technology a place where people feel valued and energized.

Minimum Qualifications

• Bachelors Degree in a technical field or equivalent experience.

• 10+ years of experience in strategy, business operations, executive coordination, or program leadership supporting technology or transformation programs at scale.

• 4+ years experience with KPI’s or OKR's and developing dashboards.

• An AI-first approach to streamlining operations and coordination.

Preferred Qualifications

• A genuine curiosity and drive to improve operational coordination and establish a program rhythm for consistent execution.

• Passion for continuous improvement with the curiosity to uncover gaps, resilience to.

• Manage ambiguity, and drive to optimize processes and create solutions.

• Experience with procurement and vendor management processes (e.g., PR/POs, Invoicing, SoW coordination) Experience supporting executive-level meetings, communications, or program governance activities.

• Experience preparing briefing materials, executive-ready communications, and status reporting for senior leadership.

• Proficiency with Apple Keynote, Quip, Slack, Apple Mail, and other office systems and tools.

• Strong collaboration skills with the ability to build relationships cross-functionally across engineering, product, finance, and client organizations.

• Ability to influence others, handle conflict appropriately, know when to delegate issues upward, and when to apply common sense.

• Resourceful problem-solver with the ability to prioritize and manage multiple tasks efficiently in a multifaceted environment.

• Ability to remain calm and effective under pressure.

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.