Collections Specialist

Overview

The Collections Specialist is responsible for managing a portfolio of customer accounts to drive timely payment, reduce aging, and improve working capital performance. This role combines strong collections expertise with a proactive, solution-oriented approach focused on accelerating invoice-to-cash conversion.

Benefit Information: ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit Recruiting Flyer - Staff & Mgmt

Responsibilities

Key Responsibilities

Portfolio Management & Collections Execution

• Manage an assigned portfolio of customer accounts across aging buckets

• Proactively contact clients to secure payment on past-due balances via phone and email (emphasis on phone calls)

• Maintain a disciplined call and outreach cadence

• Negotiate payment commitments and structured payment plans

• Drive reduction in past due balances

• Client Communication & Relationship Management

• Serve as primary contact for payment-related inquiries

• Maintain professional, solution-focused client conversations

• Secure and document promise-to-pay commitments

• Escalate strategic or high-risk accounts when appropriate

Cross-Functional Coordination

• Identify root causes of delinquency and pass off to proper resolution team

• Partner with Billing, Operations, and Account Management to resolve disputes(Lead AR calls with the Operation teams• Coordinate joint client outreach when needed

• Ensure timely resolution of payment barriers

Documentation & System Integrity

• Maintain accurate and detailed account notes

• Update all activity within Oracle Advanced Collections

• Ensure data accuracy for reporting and analytics

Performance & KPI Management

• Meet defined cash flow performance metrics

• Participate in account review meetings

• Contribute to continuous improvement initiatives

Core Competencies

• Strong collections and negotiation skills

• Professional client communication

• Problem-solving

• Time management and prioritization

• Attention to detail and documentation accuracy

• Cross-functional collaboration

Qualifications

Minimum Qualifications

• 2+ years of collections or accounts receivable experience

• Proven ability to reduce past-due balances

• Strong communication and negotiation skills

• Experience with ERP or collections systems

Preferred Qualifications

• Enterprise or multi-region collections experience

• Knowledge of Oracle Advanced Collections or similar systems

• Experience with service-based or contract billing environments

• Familiarity with AR metrics such as DSO and aging analysis

Key Performance Indicators

• Past-due portfolio reduction

• Promise-to-pay attainment

• Outreach productivity

• Cash collected versus targets

Position Impact

The Collections Specialist plays a critical role in improving ABM’s working capital performance by accelerating cash conversion, reducing aging, and supporting enterprise financial objectives.

REQNUMBER: 167564

ABM is proud to be an Equal Opportunity Employer qualified applicants without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected factor under federal, state, or local law. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.