People Partner Coordinator

Position: People Partner Coordinator

Adecco Staffing is currently assisting a local client in hiring for People Partner Coordinator in Normal, IL. We are looking for an ideal candidate with 2+ years of experience in HR shared services, People Operations, or high-volume employee/customer support, clear and empathetic communication skills and HRIS experience.

Schedule

• Mon to Fri (8am - 4:30pm) with requirements for flex shifts (9:30am-6pm) to cover evening chat

Key Responsibilities

• Serve as Tier 1 support for employee inquiries across benefits, payroll, pay programs, people systems, policy, and general HR topics—via case, chat, and occasional walk-ups.

• Own end-to-end case handling: triage, diagnose, resolve or route; document clearly; close the loop on time and in full.

• Use our tools confidently, working in case management and HR systems (e.g., ServiceNow, Workday, iCIMS or similar) to research, process transactions, and keep records accurate.

• Create clarity at scale by leveraging response templates and knowledge articles; propose updates to keep content current and easy to follow.

• Escalate well: identify risk, apply judgment, and partner with COEs/People Partners when issues need Tier 2 support.

• Support lifecycle moments (e.g., onboarding tasks, employment changes, offboarding steps) with accuracy, urgency, and a great employee experience.

• Meet quality and timeliness standards (SLA, CSAT, first-contact resolution) while maintaining confidentiality and compliance.

• Continuously improve: flag trends, eliminate root causes, and suggest process or automation opportunities that make support faster and clearer.

Preferred Background

• 2+ years in HR shared services, People Operations, or high-volume employee/customer support.

• Systems fluency with HRIS and ticketing (ServiceNow, Workday, iCIMS or comparable tools).

• Familiarity with Google Suite

• Clear, empathetic communication—you simplify complexity, document well, and tailor your message to the audience.

• Sound judgment and discretion with sensitive information; strong attention to detail and follow-through.

• Bias for action in a fast-moving, ambiguous environment; you prioritize, adapt, and finish strong.

• Bonus: experience in benefits or payroll support; knowledge base authoring; contact center/chat workflows; shift flexibility during peak cycles.

Education Requirements

• High School Diploma or GED

Pay Details: $21.00 to $27.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act

• Los Angeles City Fair Chance Ordinance

• Los Angeles County Fair Chance Ordinance for Employers

• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.