Supervisor - CSR

Experience Required

2 - 20 years

Minimum Education Required

High School Diploma/G.E.D.

Compensation

$63,360.00 - $79,200.00 / yearly

Hours Per Week

40

Number Of Positions

1

Work Schedule and Shift Requirements

First (Day)

Job Description

If you are a current DSV employee and interested in a position in another country,please contact your Human Resource representative to discuss the process and requirements of applying.

Job area:

Managerial

DSV - Global Transport and Logistics

At DSV, our purpose is to keep customers' supply chains flowing and enable the business of our customers by ensuring reliable and efficient transport and logistics services through storage and transport of goods by air, sea and road. Our vision is to create long-term, sustainable growth and value for our customers, employees, shareholders and society.

Close to 150,000 employees in over 90 countries work diligently to deliver great customer experiences and high-quality services.

As a global leader, our commitment to sustainable business practices is a central element of our overall business strategy.

Visitdsv.comand follow us onLinkedInandFacebook.

Location: USA - Walton, Final Mile Blvd

Division:Solutions

Job Posting Title: Supervisor - CSR

Time Type: Full Time

POSITION SUMMARY:

The Customer Service Supervisor is responsible for the day-to-day activities of the customer service department. The supervisor is responsible for training CSRs of the daily operations for the customer service group. The Customer Service supervisor must have a solid understanding of manufacturing, planning, and transportation.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Develops and maintains positive customer relationships

Communicates effectively with customers, vendors and team members

Provides overall responsibility for ensuring accurate data capture and system entry

Proactively utilizes data and problem solving skills to resolve internal team, customer service and vendor issues

Continually looks for internal and customer process improvement processes

Develops and promotes a team environment

Responsible for all aspects of personnel management including associate performance feedback, training, management, mentoring and progression development

Assists with implementation and testing of new account start ups

Provides support to teams located at customer sites

Supports presentations for new customer sales, implementations and customer visits

Presents data and findings in front of the Customer

Reviews, updates and maintains standard operating procedures (SOP's)

Meets or exceeds all team KPI's for Customer Service

Conducts project work as required

OTHER DUTIES (Site Specific)

May be required to work hours outside of set schedule dictated by business needs

Performs other duties as assigned.

SUPERVISORY RESPONSIBILITIES

Ensures direct reports deliver projects within scope and on time and meet customer expectations

Manages team vacations schedules and workload of team to assist in project prioritization

Development of direct reports

Responsible for employment decisions regarding staff and performance management

MINIMUM REQUIRED QUALIFICATIONS

Education and/or Experience

Must have a high school diploma or general education degree (GED).

Minimum of 2 years in transportation/supply chain management in a 3PL environment.

Minimum of 2 years of successful management experience in a logistics, customer service or related field required.

Must be able to work in unregulated temperatures within the warehouse during the warmer and colder months can range from mild to moderate

SKILLS, KNOWLEDGE, AND ABILITIES

Computer Skills

Basic knowledge of WMS (Warehouse Management Systems)

Proficiency in MS Office applications (to include Excel, Word & Outlook)

Language Skills

English (reading, writing, verbal)

Mathematical Skills

Analytical and a solid mathematics foundation is a must.

Other

Excellent communications skills and able to deal with clients tactfully and efficiently.

Cross-Functional Collaboration - Ability to work effectively with warehouse, transportation, and sales teams to align customer service efforts with operational goals.

Must be clear and articulate on the phone and in person with strong writing and clear presentation abilities- persuasive but empathetic.

Must be able to handle conflict and pressure, set priorities and abide to them, and maintain consistent and positive customer service image under difficult conditions.

General understanding of the Supply Chain Management and Logistics industry including regulatory compliance.

PREFERRED QUALIFICATIONS

4-Year College Degree preferred, will consider equivalent experience or combination of education and experience

Prefer 5 years' experience in a leadership role in logistics/distribution/supply chain environment

Multi-language knowledge preferred

CORE COMPETENCIES

Leader of Others

Accountability

Business Acumen

Communication / Building Partnership

Developing Oneself

Developing Others

Drive for Results

Embracing Change

Problem Solving

Empowerment

Leadership Excellence

Leading Change

Problem Solving

Independent Contributor

Accountability

Communication / Building Partnership

Customer Orientation

Developing Oneself

Drive for Results

Embracing Change

Problem Solving

Professional Competencies

PHYSICAL DEMANDS

Occasionally

Handling/Fingering, Sitting

Frequently

Bending

Constantly

Walking and Standing

Ability to Lift/Carry and Push/Pull

21-50 pounds

Reach above shoulder, reach outward, squat, or kneel.

WORK ENVIRONMENT

While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate.

For this position, the expected base pay range is $63,360 - $79,200/annually. Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy.

Information regarding DSV's benefits offerings, including eligibility, coverage options, and plan details, is available through theDSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to r ace, creed, color, national origin, age, s ex, r eligion, ancestry, disability, veteran status, marital status, gender identity, s exual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at [email protected]. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

DSV - Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let's grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers' needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don't just work - we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company - this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook.

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Supervisor - CSR

Walton

Nearest Major Market: Cincinnati

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to r ace, creed, color, national origin, age, s ex, r eligion, ancestry, veteran status, marital status, gender identify, s exual orientation, national origin, liability for military service, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at [email protected]. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

Job Type

Full time

Benefits Offered

Not specified

Veteran Preference

No

Place of Work

On-site

Requisition ID

1435810733