Training and Knowledge Management Specialist
Cedar Falls, IAJobSeen 1w agoSeen in employer's feed 4 days ago
Most applications go out cold — see where you stand first. No sign-up to start.
Watch jobs like this. New roles like this one near Cedar Falls, IA, by email.
Don't just apply. Show up ready.
Olive works from this exact posting.
At a glance
Olive lists jobs from US employers, including remote roles you can work from the United States.
Job overview
The Training and Knowledge Management Specialist supports employee training, process improvement, and technology adoption across the bank. The role maintains training and knowledge resources, supports business systems and IT initiatives, and helps staff use technology and security practices effectively. An associate degree in a related field or equivalent experience is required, along with experience creating training materials, technical documentation, or knowledge management resources; banking experience is helpful but not required.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
Are you passionate about helping others succeed and finding ways to improve business processes? Then the Training and Knowledge Management Specialist would be a great fit for you! In this role, you'll combine employee training, process improvement, and technical expertise to help ensure our team members have the tools, knowledge, and resources needed to work efficiently and effectively. You'll play a key role in supporting critical business systems, maintaining knowledge resources, and driving technology adoption across the bank. Duties include: Training, Documentation and Communication - Develop and maintain IT training materials, videos, user guides, and procedures. - Serve as administrator for documentation programs and systems and train users on proper utilization. - Establish documentation standards and templates for organizational consistency. - Manage annual reviews and updates of documented procedures. - Provide technology onboarding, setup assistance, and training for new employees. - Communicate software enhancements, process changes, and weekly technology tips to staff. Knowledge Management and Process Improvement - Maintain and enhance The Vault to ensure information is organized, current, and easy to locate. - Support business process reviews and continuous improvement initiatives. - Create and maintain data process maps and workflow documentation. - Assist departments in identifying opportunities to improve efficiency and technology utilization. Technology Support and Strategic Initiatives - Monitor, coordinate, and work IT support tickets and resolve issues as they arise. - Assist with technology asset inventory management and tracking. - Provide backup support for select OnBase functions and reporting. - Identify and support implementation of AI solutions that improve organizational effectiveness. - Assist with annual Business Continuity Plan (BCP) reviews and updates. - Coordinate cybersecurity awareness training and communications. - Support employee education and adoption of technology and security best practices. Other: - Stay knowledgeable and up to date on information technology related topics. - Responsible for ensuring high-quality customer service is provided to both internal and external customers. - Other duties as assigned. To be best prepared for this position, excellent communication, organizational, and customer service skills are essential. Strong technical writing, problem-solving, and time management skills will help you excel. An associate degree in information technology, business, communications, or a related field (or equivalent experience) is required. Experience creating training materials, technical documentation, or knowledge management resources is needed. Banking experience is helpful but not required. First Bank is committed to our employees and customers. We believe our employees are our greatest resource and are fortunate to have quality employees who dedicate their time and effort to making First Bank a leader in our banking communities. To our team members we offer the following benefits: Health insurance, dental insurance, vision insurance, pre-tax flexible spending accounts, group term life insurance, dependent life insurance, short and long-term disability, 401k/ESOP with employer match, paid holidays, paid vacation time, paid sick time, and a wellness program. Apply online today! EOE, including disability/vets For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website. https://firstbank.applicantlist.com/jobs/1330383-336439.html
How this job compares
Set against the 2,784 open Trainer jobs on Olive Jobs, counted November 1, 2026.
- Pay
- This postingNot listed
- US median$76–130K/yr1,102 salary ranges
- US median$25–31/hr715 hourly ranges
- Openings
- Olive Jobs lists 31 open Trainer jobs in Iowa and 2,784 across the US. 4% of them nationwide are listed as remote or flexible.
- Experience
- Trainer postings that state a minimum ask for 4 years of experience at the median; the middle half ask for 3 to 5 years (1,737 postings).
- Education
- 831 of the 2,784 open Trainer jobs (30%) ask for a bachelor's degree or higher.
Counted across the open, public US postings on Olive Jobs on November 1, 2026. Pay medians are the middle values of the low ends and of the high ends of postings that list both ends of a range in the same cadence (a yearly salary or an hourly rate); a range's midpoint is halfway between its ends. Pay and experience figures resting on fewer than 20 postings are left out.
You've read the whole posting — now see how you match it.