Service Delivery Coordinator

Job Description

Position summary

We are seeking a service delivery and project manager to oversee account provisioning requests, coordinate the provisioning team’s daily work, and lead provisioning efforts for large requests and new market go-lives. This person will work with customers, team leads, and cross-functional partners to meet service level objectives (SLOs), track project milestones, and deliver access on time.

Required qualifications

• Experience in account provisioning, access management, or IT service delivery.

• Project management experience with complex requests or go-live activities.

• Ability to manage a request queue and apply SLOs consistently.

• Experience facilitating daily scrums or standups and coordinating work across teams.

• Experience tracking operational metrics, project milestones, and delivery risks.

• Strong customer communication, organization, and escalation skills.

• Familiarity with ticketing and project tracking tools.

Preferred qualifications

• Experience with identity and access management processes.

• Experience supporting market launches, site openings, or other large operational go-lives.

• Experience with capacity planning and workforce forecasting.

Responsibilities

Key responsibilities

• Review incoming account provisioning requests, confirm required information and approvals, and route requests to the correct teams.

• Set and maintain request due dates based on SLOs and agreed priorities.

• Meet daily with the customer to review the queue, confirm priorities, and address urgent needs.

• Lead daily scrums with the provisioning team, track commitments, and resolve or escalate blockers.

• Manage large provisioning requests with clear plans, milestones, dependencies, risks, and status updates.

• Partner with cross-functional teams on new market go-lives to track provisioning milestones and readiness.

• Escalate staffing, approval, system, or other provisioning risks early enough to protect go-live dates.

• Work with provisioning team leads to set productivity goals and track request volume, completion rates, turnaround time, and backlog.

• Use workload and productivity trends to help team leads and management plan capacity and team growth.

• Identify improvements to request intake, routing, reporting, and delivery.

Disclaimer:

Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range in USD from $19.09 to $36.35 per hour; from: $39,700 to $75,600 per annum.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:

1. Medical, dental, and vision insurance, including expert medical opinion

2. Short term disability and long term disability

3. Life insurance and AD&D

4. Supplemental life insurance (Employee/Spouse/Child)

5. Health care and dependent care Flexible Spending Accounts

6. Pre-tax commuter and parking benefits

7. 401(k) Savings and Investment Plan with company match

8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.

9. 11 paid holidays

10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.

11. Paid parental leave

12. Adoption assistance

13. Employee Stock Purchase Plan

14. Financial planning and group legal

15. Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

As part of Oracle's onboarding process and consistent with applicable law, US-based employees are required to complete identity verification, which involves the collection and processing of their biometric information. Accommodations to this requirement may be granted following an individualized assessment.

About Us

Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.

True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing [email protected] or by calling 1-888-404-2494 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.