Business Systems Analyst

Description

We are looking for a Business Systems Analyst to support mission-critical business applications within a federal government environment. This role is responsible for the administration, maintenance, optimization, and support of enterprise applications including iManage, eRooms, Confluence, and Jira.

Key Responsibilities:

• Administer, maintain, and support business-critical applications including iManage, eRooms, Confluence, and Jira.

• Perform system configuration, upgrades, patching, and ongoing maintenance activities.

• Monitor application health, performance metrics, logs, and system availability.

• Troubleshoot and resolve issues related to application functionality, integrations, user access, and performance.

• Manage user accounts, permissions, and role-based access controls.

• Optimize system performance and implement enhancements to improve reliability and user experience.

• Support backup, recovery, and disaster recovery processes for business applications.

• Configure and maintain workflows, automations, and integrations within Jira and Confluence.

• Create and maintain technical documentation, operational procedures, and troubleshooting guides.

• Apply security updates and ensure applications remain compliant with organizational standards.

• Participate in change management activities and support system implementation initiatives.

Requirements

Core Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field; equivalent experience may be considered.

• 3+ years of experience administering enterprise business applications.

• Hands-on experience supporting one or more of the following platforms: iManage, eRooms, Confluence, and Jira.

• Experience with application configuration, maintenance, troubleshooting, and user support.

• Familiarity with SQL and basic scripting languages such as Python or PowerShell.

• Experience monitoring system performance and implementing performance improvements.

• Understanding of networking fundamentals, application security, and system integration concepts.

• Strong problem-solving and diagnostic skills.

• Excellent written and verbal communication skills.

• Ability to manage multiple priorities in a fast-paced environment.

• Experience working with cross-functional teams including IT, development, and business stakeholders.

• U.S. Citizenship and the ability to obtain and maintain a Public Trust clearance.

Preferred Qualifications:

• Active Public Trust clearance, preferably with the Department of Justice.

• Experience administering iManage document management systems.

• Experience developing or maintaining Jira workflows, automations, and custom configurations.

• Familiarity with ITIL or other IT Service Management frameworks.

• Experience supporting cloud-based or hybrid application environments.

• Experience supporting federal government customers or regulated environments.

• Prior experience with application integrations and business process automation.

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