Sr Manager, Operations Control Center OCC / SOC

Summary

The Sr. Manager, Operations Control Center (OCC - Allegiant/G4) / Systems Operations Control (SOC - Sun Country/SY) is a senior operational leader responsible for supporting the Director, OCC (G4) / Senior Director, SOC (SY) in the overall leadership, performance, and continuous improvement of the Operations Control Center / System Operations Control. This role provides strategic and tactical oversight of OCC Managers (G4) / Duty Managers (SY) and daily OCC / SOC execution, ensuring safe, compliant, reliable, and efficient airline operations across scheduled service, charter, and cargo operations. The Sr. Manager, OCC / SOC drives operational discipline, strengthens cross-functional coordination, advances OCC standards and processes, and supports long-term readiness for growth, transformation, and integration initiatives. This position serves as a key decision-maker and leadership representative for the OCC / SOC during normal operations, irregular operations, and other time-sensitive operational events.

****** Position Location & Transition ******

This position supports the Minneapolis SOC at Sun Country (SOC-SY). Regardless of initial hiring location, this position will be based in Minneapolis–St. Paul (MSP) until Allegiant and Sun Country achieve a Single Operating Certificate and co-locate the SOC/OCC in Las Vegas, NV (LAS). Candidates hired in Las Vegas will work primarily in Minneapolis (MSP) at Sun Country's HQ until co-location of the SOC & OCC in Las Vegas. Upon the closing of the MSP SOC, the team member will transition to a Las Vegas (LAS) based role at Allegiant's Headquarters.

Visa Sponsorship Available

No

Minimum Requirements

Combination of Education and Experience will be considered. Must be authorized to work in the US as defined by the Immigration Act of 1986. Must pass a Criminal Background Check.

Education: Bachelor’s Degree, in a related field

Years of Experience:

Seven (7) to ten (10) years of progressive airline operations experience, preferably within an Operations Control Center, Flight Dispatch, Crew Scheduling, Maintenance Control, or equivalent operational leadership environment.

Minimum of three (3) years of leadership, supervisory, or management experience in a 24/7 airline operations environment.

Credit Check: No

• Demonstrated ability to lead leaders, develop high-performing teams, and drive accountability, consistency, and operational discipline across shifts and functional areas.

• Strong working knowledge of aviation safety standards, safe operating practices, 14 CFR Chapter I, Federal Aviation Regulations, operating specifications, and airline operational control requirements.

• Proven ability to evaluate complex operational risk, make sound decisions under pressure, and provide clear direction during time-sensitive or ambiguous situations.

• Strong understanding of airline operational interdependencies, including dispatch, crew scheduling, maintenance, aircraft routing, airport operations, charter operations, and customer impact.

• Excellent executive-level written and verbal communication skills, including the ability to brief operational strategy, risk, performance, and decisions to senior leaders and cross-functional teams.

• Strong analytical, problem-solving, and critical-thinking skills with the ability to identify trends, assess root causes, and implement practical mitigation or improvement plans.

• Demonstrated ability to influence outcomes across departments through collaboration, credibility, clear communication, and shared accountability.

• Ability to remain calm, professional, and decisive during high-pressure events, irregular operations, severe weather disruptions, and other operational challenges.

• Proficiency with Microsoft Office applications and the ability to learn, support, and optimize airline operations systems, decision-support tools, and reporting processes.

• Highly organized and self-directed, with the ability to manage competing priorities, lead multiple initiatives, and maintain focus in a dynamic operational environment.

• Strong interpersonal skills with the ability to build trust, coach effectively, navigate conflict, and foster a positive leadership culture.

• Ability to work effectively within a team environment while maintaining clear lines of authority, communication, and operational discipline.

Preferred Requirements

• FAA Aircraft Dispatcher Certificate or equivalent operational control experience.

• Previous senior leadership experience within an airline OCC / SOC, Flight Dispatch, Crew Scheduling, Maintenance Control, or integrated operations environment.

• Experience leading large-scale irregular operations, severe weather response, aircraft routing constraints, system disruptions, or other complex airline operational events.

• Experience developing or leading operational performance programs, staffing models, procedures, training content, performance metrics, or continuous improvement initiatives.

• Experience supporting merger, integration, transformation, or operational readiness initiatives within an airline or similarly complex operational environment.

• Advanced knowledge of airline operational systems, schedule recovery tools, aircraft routing processes, and operational performance reporting.

Job Duties

• Provide senior-level leadership, direction, and accountability for OCC Managers / SOC Managers and daily OCC / SOC execution in support of safe, reliable, compliant, and efficient airline operations.

• Partner with the Director, OCC / Senior Director, SOC to establish operational priorities, performance expectations, decision-making standards, and long-term department objectives.

• Lead tactical and strategic operational planning to mitigate disruption, protect the flight schedule, optimize aircraft and crew utilization, and support customer, commercial, and operational objectives.

• Serve as a senior OCC / SOC decision-maker during irregular operations, severe weather events, aircraft routing constraints, system disruptions, and other complex operational events.

• Drive cross-functional coordination with Dispatch, Crew Scheduling, Maintenance Control, Charter Operations, Airport Operations, Guest Services, Network Planning, Crew Planning, Flight Operations, and other stakeholders to maintain a shared operational strategy.

• Oversee OCC Manager / SOC Duty Manager performance, coaching, development, accountability, and succession planning to build leadership depth and operational consistency across the team.

• Develop, refine, and manage OCC Manager / SOC Duty Manager staffing models, shift schedules, workload alignment, and coverage plans to support a 24/7 operation.

• Serve as a senior OCC / SOC subject matter expert and process owner for operational software, decision-support tools, procedures, and workflows; support system optimization, adoption, and continuous improvement.

• Monitor near-term and future schedules, aircraft routings, operational constraints, and performance trends to identify risk, improve schedule efficiency, and support proactive decision-making.

• Manage future aircraft routing in support of Crew Planning monthly schedule development, operational readiness, and resource optimization.

• Partner with the Manager, OCC Standards / SOC Standards to maintain, strengthen, and standardize OCC policies, procedures, training materials, and Operations Control Center Manual content.

• Assist with recruiting, hiring, onboarding, training, coaching, performance management, and career development for OCC Managers / SOC Duty Managers and other OCC / SOC leadership roles as assigned.

• Collaborate with OCC / SOC Standards to maintain and deliver initial and recurrent OCC Manager / SOC Duty Manager training, including operational scenarios, leadership expectations, regulatory compliance, and decision-making discipline.

• Facilitate executive-level operational briefings, daily operations calls, IROP coordination calls, and post-event reviews, ensuring clear communication, accountability, and follow-up actions.

• Review operational performance metrics, delay code trends, disruption drivers, and post-event outcomes to identify improvement opportunities and strengthen OCC / SOC effectiveness.

• Ensure daily airline operations are conducted safely and efficiently and remain compliant with applicable Federal Aviation Regulations, contractual obligations, operating specifications, company policies, and procedures.

• Represent the OCC / SOC in cross-functional initiatives, operational readiness planning, process improvement efforts, and integration or transformation workstreams as assigned.

• Serve as backup to the Director, OCC / Senior Director, OCC when required and participate in shared operational on-call responsibilities.

• Promote a culture of safety, accountability, collaboration, continuous improvement, and servant leadership within the OCC / SOC.

• Ensure any direct reports understand and apply our Customer Commitment and customer service standards to their daily responsibilities as appropriate.

• Model Allegiant’s customer service standards in personal actions and when providing leadership direction.

• Other duties as assigned.

Physical Requirements

The Physical Demands and Work Environment described here are a representative of those that must be met by a Team Member to successfully perform the essential functions of the role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Office - While performing the duties of this job, the Team Member is regularly required to stand, sit, talk, hear, see, reach, stoop, kneel, and use hands and fingers to operate a computer, key board, printer, and phone. May be required to lift, push, pull, or carry up to 20 lbs. May be required to work various shifts/days in a 24-hour situation. Regular attendance is a requirement of the role. Exposure to moderate noise (i.e. business office with computers, phones, printers, and foot traffic), temperature and light fluctuations. Ability to work in a confined area as well as the ability to sit at a computer terminal for an extended period of time. Some travel may be a requirement of the role.

Essential Services Provider

Allegiant as a national air carrier is deemed an essential service provider during declared national and state emergencies. Team Members will be required to report to their assigned trip or work location during national and state emergencies unless prohibited by local, state or federal order.

EEO Statement

We welcome all individuals from varied backgrounds and experiences to apply. Our company values the unique perspectives and talents that each person brings to our team.

Equal Opportunity Employer: Disability/Veteran

For more information, see https://allegiantair.jobs

Full Time Benefits:

Profit Sharing

Medical/Dental/Vision/Life/ Disability Insurance

Medical Travel Reimbursement

Legal, Identity and Pet Insurance

401K with an employer match

Employee Stock Purchase Plan

Employee Assistance Program

Tuition Reimbursement

Flight Benefits

Paid vacation, holidays, and sick time

Part Time Benefits:

Profit Sharing

Medical Travel Reimbursement

Legal, Identity and Pet Insurance

401K with an employer match

Employee Stock Purchase Plan

Employee Assistance Program

Tuition Reimbursement

Flight Benefits

Sick time