Epic SER Analyst

Job Duties

IDR is seeking an Epic SER Analyst. The role involves building and maintaining provider records within Epic, triaging and resolving incidents and tickets during business hours, and communicating directly with stakeholders. This fully remote position in Eagan, Minnesota, combines hands-on work with technical collaboration and stakeholder engagement, utilizing Epic certification expertise and provider data management.

Position Overview for the Epic SER Analyst:

• Build and maintain provider records in Epic SER, including Login Blueprints, SER Blueprints, and related workflows.

• Triage and resolve incidents and tickets related to provider data during business hours.

• Communicate effectively with technical and non-technical stakeholders to address data issues.

• Troubleshoot complex provider data issues and understand data flow across Epic and related systems.

• Document provider data workflows, changes, and issue resolutions for internal knowledge sharing.

Requirements for the Epic SER Analyst:

• 5+ years of experience working with Epic SER/Provider Records, including hands-on expertise with Login Blueprints and SER Blueprints.

• Epic Provider Administration badge (required—no exceptions).

• Epic Security certification (strongly desired).

• Proficiency with Clarity/SQL (intermediate preferred).

• Experience with external and referring provider addresses, organization records, and interface/integration knowledge (intermediate).

What's in it for you?

• Fully remote work environment.

• Opportunity to engage with high-level Epic provider data management.

• Direct collaboration with stakeholders and internal teams.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets.

• Employee Stock Ownership Program.

• Dedicated Engagement Manager who is committed to you and your success.

• Medical, Dental, Vision, and Life Insurance.

• ClearlyRated's Best of Staffing® Client and Talent Award winner 13 years in a row.

#LI-Remote

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement.

Minimum Education Required

bachelor degree

Minimum Experience Required

2

Shift

First (Day)

Number of Openings

1

Compensation

$

Postal Code

55122

Job Type

Full Time

Place of Work

On-site

Requisition ID

503221

Job Benefits

See full job description