Customer Service Representative

Part-time

Planet Fitness - PF Baseline Fitness

Mounds View, MNPart-time$14–14.25/hrPosted 1mo agoStill listed 4 days ago

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At a glance

Compensation

$14–14.25/hr

Location

Mounds View, MN

Schedule

Part-time

Work Authorization

Not specified

Olive lists jobs from US employers, including remote roles you can work from the United States.

Job overview

Responsible for new member sales and creating a positive member experience by providing superior customer service to members, prospective members, and guests, while handling front desk tasks, phone calls, member check‑ins, sign‑ups, cancellations, and maintaining club cleanliness.

Skills & qualifications

RequiredNice to have

Skills

Honesty and Good Work EthicStrong Customer Service SkillsBasic Computer ProficiencyCustomer ServiceListeningProblem SolvingDiplomacyCommunication

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Full job description

Benefits:

Opportunity for advancement
Training & development
Bonus based on performance
Employee discounts
Flexible schedule

Job Title: Customer Service Representative

Reports to: Club Manager

Status: Full Time/Part Time/Non-Supervisor/Non-Exempt

Job Summary

Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests.

Essential Duties and Responsibilities

Greet/meet potential members, providing a great customer experience.
Handle front desk related tasks: o Answering phone calls in a polite and friendly manner to assist with questions or concerns. o Taking info calls and tours o Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.
Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.
Help maintain the neatness/cleanliness of the club.

Essential Behavior Requirements

Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.
Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem.
Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
Communication: Ability to communicate questions, concerns or issues to a supervisor in a timely manner.

Minimum Qualifications