Service Operations Distribution Specialist

Company Overview: Vensure Employer Solutions is the largest privately held organization in the HR technology and service sector, providing HR/HCM technology, managed services, and global business process outsourcing (BPO). The company and its service providers serve over 95,000 businesses and process over $135B in annual payroll. Headquartered in Chandler, Arizona, Vensure delivers custom strategies that help businesses streamline and grow. Learn more at www.vensure.com.

Position Summary: The Service Operations Distribution Specialist delivers accurate, timely, and secure distribution of payroll materials in a high-volume payroll environment. This role manages end-to-end printing, packaging, and preparation of payrolls for the company’s client base and ensures compliance with quality, timeline, and security standards.

Compensation: $15.00 - $20.00 hourly

Essential Duties and Responsibilities:

• Assemble and prepare payroll packages according to client counts, ensuring inclusion of registers, departmental reports, worksheets, liability reports, checks, vouchers, and other required documents.

• Operate production equipment (mailing systems, shipping PCs, printers, sealers) to process payroll and client packages.

• Inspect printed payroll checks; perform quality checks, sort, and package for secure pickup or delivery.

• Coordinate and complete daily mail and overnight shipping processes, adhering to distribution schedules.

• Maintain package confirmations, logs, and checklists to track package movement and security.

• Follow security, confidentiality, and audit protocols to protect sensitive payroll and client information.

• Identify, document, and escalate discrepancies to appropriate personnel to prevent missing, incorrect, or delayed output.

• Stage and replenish packaging supplies; load/unload paper stock and materials to maintain equipment readiness.

• Execute daily processing and printing tasks across multiple platforms and monitor computer processing jobs for successful completion.

• Regular, on-site attendance is required for secure system access, hands-on tasks, and team collaboration.

Marginal Functions:

• Build and maintain collaborative relationships across teams to support coordinated client services.

• Provide light administrative support: filing digital documents, maintaining shared drives, archiving records.

• Help maintain cleanliness and organization of production and storage areas.

• Attend webinars and training to stay current on best practices.

• Complete additional projects and duties as assigned.

Knowledge, Skills, and Abilities:

• Excellent communication and interpersonal skills; ability to collaborate effectively.

• Strong time-management and prioritization in a fast-paced environment.

• Flexibility to operate different equipment and learn new processes.

• Ability to collaborate across internal departments and support workflow coordination.

• Strong work ethic, teamwork orientation, and sound decision-making skills.

• Working knowledge of shipping and logistics vendors (FedEx, UPS) and the ability to coordinate shipments and identify cost-saving opportunities.

• High professionalism, reliability, enthusiasm, and attention to detail.

Education & Experience:

• High school diploma preferred or equivalent combination of experience, education, or training.

• One (1) or more years of experience with cloud-based printing solutions preferred.

• One (1) or more years of administrative and clerical experience preferred.

• Experience with Microsoft Office (Outlook, Teams, Excel, PowerPoint) and ability to learn other applications.

Physical, Mental & Communication Demands:

• Physical: Primarily sedentary work with frequent use of hands for keyboard and equipment; occasional walking; visual acuity to read screens and printed materials; minimal lifting of documents and light supplies.

• Mental: Sustained attention, strong attention to detail, process monitoring, problem-solving, time sensitivity, and ability to multitask.

• Communication: Clear verbal and written communication for reporting issues, completing logs, and coordinating production; cultural sensitivity; strict confidentiality handling payroll and business information.

Environmental Conditions:

• Work performed in a climate-controlled professional office environment with standard office equipment, typical lighting, moderate noise levels, extended screen time, in-person collaboration, and minimal exposure to physical hazards.

Disclaimer:

• This description does not list all duties. Employees may be assigned other duties by management. Management may revise this job description. Reasonable accommodation will be provided for qualified individuals with disabilities. Employment is at-will and this document does not create a contract.

Benefits:

• Health insurance: Medical, dental, vision

• Retirement: 401(k) with company match

• Paid time off: PTO, holidays, parental leave, and sick leave as required by state law

• Other benefits: Life insurance, short-term disability, long-term disability, employee assistance program (EAP), FSA, HSA, identity theft protection, critical illness, accident, cancer/hospital protection, legal and pet insurance.

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