Dispute Specialist I

JOB REQUIREMENTS: Dispute Specialist I Job Post Information* : Post End Date 8/28/2026 ID 2026-6163 Location : City Madison Category Debit/Credit Card Services FTE 1.0 Schedule Monday-Friday 8:00am-5:45pm Salary Grade 7 Min USD $22.88/Hr. Mid USD $28.03/Hr. Overview This position will support the mission and strategic goals of UWCU and the Card Programs department. The Dispute Specialist I/II is responsible for duties related to the analysis, processing, and resolution of cardholder fraud and dispute claims to support positive member outcomes, maximize recovery rates, and mitigate potential losses to UWCU and its members. This role must develop and maintain strong working relationships with peers, managers, and cross-functional teams. They will need to successfully navigate sensitive and emotionally charged member interactions. The position requires the ability to operate independently and make clear and sound decisions. This position is also responsible for managing a high volume of cases across multiple queues, balancing competing priorities to maintain strict adherence to regulatory compliance. **Based on candidate experience and qualifications this role can be filled at a level I or II. Requirements for each level are listed in qualifications. The hiring team will determine based on candidates' experience the level.** Responsibilities Dispute Resolution Gather necessary information and documentation to determine dispute rights and complete investigations. Take ownership of credit card, debit card, and ATM consumer disputes and fraud claims. Use effective decision making to properly categorize and process claims in accordance with network rules, federal regulations and credit union policies and procedures with a high degree of accuracy. Identify opportunities to expedite cardholder disputes by working directly with the merchant and member. Educate members and provide clear expectations throughout the dispute resolution process including the timeframes and outcome of the claim. Document decision making, results of the investigation, and each member and merchant interaction. Work with Loss Prevention, Member Solution Center, and Member Sales and Service to support members through the dispute resolution process. Case Management Accurately classify and initiate consumer disputes and fraud claims in appropriate systems to retain dispute rights. Apply case management strategies to manage daily case volumes. Consistently adhere to processing timeframes in accordance with Visa rules and regulatory constraints. Effectively prioritize work effort to manage multiple case queues with support, while handling incoming submissions. Maintain awareness of incoming cases and participate in coordinated... For full info follow application link. UW Credit Union is proud to be an Equal Opportunity and Affirmative Action Employer of Minorities, Protected Veterans, Women, and individuals with Disabilities. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/DE138F965BC84B8B