TAds Assoc Customer Experience Manager

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees!This role manages the planning and execution of initiatives that impact customer experience across sales and care channels. It leads cross-functional collaboration to ensure alignment on design, readiness, and flawless launch execution for customer-facing projects. The role owns the front-line readiness and resolves customer-impacting issues beyond formal projects. Success is measured by effective execution planning, issue resolution, and alignment with senior business owners. The work directly influences customer satisfaction and supports front-line employees in delivering consistent service quality.-Develops and owns execution plans for major business initiatives impacting front-line customer experience -Leads cross-functional teams to design and implement technical solutions supporting customer-facing projects -Partners with marketing and product development to influence project requirements and post-launch support -Identifies and resolves complex operational issues to maintain seamless customer service delivery -Defines support models for sales and care channels including administration, compliance, and technical support -Fosters relationships with key organizational partners to align on customer and channel needs -Also responsible for other duties/projects as assigned by business management as needed-Total Target Cash Earnings Opportunity: $57,640 - $115,390National Base Pay Range: $52,400 - $104,900The Total Target Cash Earnings Opportunity represents the expected total cash compensation for this role at target performance, combining base salary and annual incentive opportunity. Actual earnings may be higher or lower depending on individual performance and overall company results. The base pay range reflects the compensation component of this opportunity. The candidate's actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range. To find the pay range for this role based on hiring location, click here.At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Corporate employees are eligible for a year-end bonus based on individual and/or company performance and which is set at a percentage of the employee's eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. The incentive component included in the Total Target Cash Earnings Opportunity reflects target performance. Actual earnings included in the Total Target Cash Earnings Opportunity reflect target performance; actual payouts may vary. At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, vo