Premise Technician

Primary Duties - Installs basic dial tone and ADSL - Fiber/IPTV services including 1FR, 1FB and WIFI - Install and maintain wiring in the central office, DLC, cross connections in the loop environment and on the customer premise - Tests functionality and isolates problems using various test sets and deductive reasoning - Explains products and services to customers, works to resolve customer understanding of products and services, and uses customer contact opportunities to sell products and services - Accesses information systems as needed to make corrections for repair, ADSL, Fiber/IPTV order information, to activate/deactivate services, or to reassign equipment/facilities - Maintain, upgrade, and create existing and new technical documentation - Uses various hand tools and power equipment to install and make repairs to outside plant systems - Interfaces with customers in the resolution of customer installation and repair issues - Prepares customer bills for repair and installation work performed - Interfaces with call center technicians to resolve customer installation and repair problems - Climbs poles - Drives company vehicle - May be required to cross train others - Responsible for the installation and repair of inside wiring and jacks, including CAT5 - Responsible for installation and repair of wired and wireless networking - Responsible for installation and repair of fiber to the home services Experience/Background - Demonstrated experience in the installation or repair of POTS and Broadband services - Demonstrated experience in an assignment requiring significant customer interaction - Demonstrated ability to work independently as well as in a team environment - Demonstrated experience in current PC operating systems - Vista, Win XP, 2000, 98 - Demonstrated experience in use of a PC and desktop applications - Demonstrated experience with wired and wireless networking - Demonstrated experience in fusion splicing - Demonstrated experience in customer premise inside wire repair and replacement - Demonstrated experience in use of test equipment and interpretation of test results - Associate Degree or Certifications in a related technical field would be Beneficial or Equivalent experience Work Environment - Reporting location: Various - Wears appropriate safety equipment and follows established safety practices and procedures - Performs work both inside and outside in all kinds of weather - Works in various building and surroundings, i.e., attics, basements, offices - Interacts with customers on a daily basis - Works independently with minimal supervision - May work for long periods of time in confined areas such as crawl spaces - May work in greasy, dirty or muddy surroundings - May work aloft on poles, hydraulic lift bucket or ladders - May work 8-hour or 10-hour tours - including non-traditional tours: May work day, evening, night or weekend tours, overtime, emergency callouts, weekends and holidays required - May be required to quality for 10,000# GVW Certification Prerequisites - High School Diploma/GED or Equivalent Work Experience - Ability to climb and pass pole climbing school - Safety Requirements: safety shoes; Weight Restriction Policy applies - Satisfactory performance rating - Satisfactory attendance record in last twelve months - Company driver's license - Physical requirements: able to lift up to 85 pounds - Ability to perceive differences in wire color -