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Job overview
The posting describes several museum roles spanning guest services, promotions, guest escort and security, and social media management. Guest-facing positions involve ticketing, merchandise sales, welcoming visitors, and monitoring guest flow and conduct. The Social Media Manager role requires at least three years of professional experience managing business social media accounts and includes content creation, posting, and analytics reporting.
Skills & qualifications
Skills
Qualifications
Full job description
Guest Services Representative: Merchandise sales and ticketing duties, including operating a POS system, checking in guests for ticketed tours, and selling tickets in person. Covers all front-of-house responsibilities. We're looking for: People-people. Someone upbeat, organized, and comfortable handling money and a line of excited (or nervous) guests. Someone comfortable with crowds and high stress situations. Guest Experience & Promotions Team: Outside marketing and sales, which may include merchandise sales and promoting the museum in the community. This role also welcomes guests as they enter for the first time and thanks them as they leave, helping ensure a great experience. We're looking for: Big personalities. Someone who thrives in a crowd, isn't afraid to be a little theatrical, and loves getting people excited. Interior Guest Escort & Security: Monitors guests throughout the museum, including in low-light settings, controls guest flow, and watches for rule violations. Must be comfortable asking guests to leave when necessary; either at their own request or due to a rule violation, including enforcing our no-phones and no-touching policies. We're looking for: Steady, alert, level-headed people. Prior security, hospitality, or customer service experience is a plus. Social Media Manager: Requires a minimum of 3 years of professional experience managing social media accounts for a business. Responsibilities include creating content, staying current on trends, posting to Instagram and Facebook, and reporting analytics and updates to leadership. We're looking for: Someone with a good eye for content, a feel for horror/spooky-season aesthetics, and consistency.
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