Personal Lines Underwriting and Sales Manager

In Personal Lines, your work contributes to something bigger. You are part of a team that values your voice, champions your growth, and provides room to work in ways that drive success. Guided by a clear strategy and strong partnerships, your work makes a meaningful difference for agents, our customers, and each other. Rooted in Westfield's culture of trust, collaboration, and doing what's right, you are empowered to bring ideas forward and help shape what comes next. Job Summary The Personal Lines Underwriting & Sales Manager plays a key leadership role in developing underwriting talent, driving operational effectiveness, and supporting profitable business performance. This position leads the Personal Lines Underwriting Services Unit (PLU), fostering a high-performing, customer-focused team grounded in strong underwriting judgment, accountability, service excellence, and a proactive sales mindset. This position requires a confident underwriting leader who can coach and develop talent, navigate complex underwriting decisions, and engage effectively with agency owners and staff. The leader champions a solution-oriented underwriting culture that encourages curiosity and thoughtful risk development. Responsibilities include providing technical underwriting guidance, managing team performance and service expectations, and balancing sound risk selection with strong agency partnerships. Working closely with Personal Lines Operations, this leader drives continuous improvement in underwriting workflows and operational execution. Through strong people leadership, agency partnership, and cross-functional collaboration, the role will help shape an underwriting organization increasingly focused on critical thinking, portfolio management, profitable growth, and delivering a differentiated agency experience. Job Responsibilities People Leadership & Talent Development - Lead, coach, and develop a high-performing team of Personal Lines Underwriters, fostering accountability, engagement, collaboration, and continuous learning. - Establish clear performance expectations, evaluate results, and address performance gaps to support individual and team success. - Champion a customer-focused, solution-oriented underwriting culture that encourages curiosity, thoughtful risk development, and proactive problem-solving. Underwriting Leadership & Portfolio Management - Provide technical underwriting leadership and guidance on complex new and renewal business, ensuring sound risk selection and adherence to underwriting guidelines and authority. - Guide underwriting decisions that balance risk selection, agency relationships, and market dynamics to support profitable portfolio performance. - Monitor underwriting quality, portfolio trends, and business results to identify emerging risks and opportunities for improvement. Agency Partnership & Business Development - Guide underwriters in approaching agency interactions with curiosity, asking thoughtful questions, and identifying opportunities to develop risks and expand customer relationships. - Support agency relationship management activities, including performance discussions, underwriting consultations, and resolution of complex issues. - Collaborate with regional leadership to strategically align underwriting resources with agency opportunities and profitable growth priorities. Operational Execution & Continuous Improvement Lead the Personal Lines Underwriting Services Unit (PLU), ensuring consistent execution of underwriting activities, service expectations,