PSC Consumer Specialist- District 3 (Baton Rouge)

This job is located in Baton Rouge, LA This position serves District 3 of the Public Service Commission (PSC), which encompasses a 10-parish area in Louisiana. The incumbent serves as the primary Public Information Officer for the District 3 offices, handling a wide range of communications and public relations duties. This role requires close collaboration with the Executive Assistant to the Public Service Commissioner to ensure all public communications and information dissemination align with the commission's objectives and policies. Six years of experience in the application and/or enforcement of State rules regulating motor carriers or public utilities, law enforcement, or public relations; OR

Six years of full-time work experience in any field plus three years of experience in the application and/or enforcement of State rules regulating motor carriers or public utilities or law enforcement or public relations; OR

A bachelor’s degree plus three years of experience in the application and/or enforcement of State rules regulating motor carriers or public utilities or law enforcement or public relations.

EXPERIENCE SUBSTITUTION: Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.

NECESSARY SPECIAL REQUIREMENT: Possession of a current Louisiana driver's license.The official job specifications for this role, as defined by the State Civil Service, can be found here.Job Duties:

• Serves as the point of contact for consumers, consumer groups, and utility personnel responding to inquiries regarding utility rates, interruptions in services, utility policies and regulations, and consumer complaints.
• Researches and relays information on rate structures, comparative rates, comparative services, tariffs, etc.
• Ensures consumer calls are answered promptly, accurately, and that complaints are resolved in a timely manner.
• Manages and maintains the Consumer Complaint Tracking System (CCTS) to enter complaints received and ensures that the District Office staff are utilizing CCTS according to procedure.
• Serves in a 24/7 on-call capacity during inclement weather, unforeseen emergencies and outages. Maintains communication with utilities, water/sewer, and telecommunication companies for updates and timeline of repairs and restoration of services. Communicates repair/restorations status to ratepayers.
• Prepares and submits vehicles maintenance logs, monthly and quarterly Performance Indicator Reports, etc. in a timely manner.

Position-Specific Details: Appointment Type: Promotional. This position is open to eligible Classified employees of the La. Public Service Commission. Only these applicants are eligible to apply. Work Schedule: Work hours are 8:00 AM to 4:30 PM, Monday-Friday. Compensation: The salary offered will be determined based on qualifications and experience.

How To Apply: No Civil Service test score is required to be considered for this vacancy. To apply for this vacancy, click on the “Apply” link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.

• Information to support your eligibility for the position must be included in the application (i.e., relevant, detailed experience/education). Resumes will not be accepted in lieu of completed education and experience sections. Applications may be rejected if incomplete.

Contact Information: For further information about this vacancy, contact: Sara Simpson Louisiana Public Service Commission [email protected] Louisiana is a State As a Model Employer (SAME) that supports the recruitment, hiring, and retention of individuals with disabilities.