ACE Screener/Navigator

See full job description at link here: https://b0886a43-69f7-427e-aed7-5d4222203eea.filesusr.com/ugd/28c44d\_21f8a5366f3941b28b89c4864e1ccc2e.pdf - Summary: The Social Care Network Screener/Navigator plays a vital role in connecting Medicaid members to services that address their social determinants of health such as housing, food, transportation, and care coordination. Full Time: 8:00am - 4:00pm, Monday - Friday, 37.5 hours per week, 52 weeks per year. Essential Duties and Responsibilities: Program Service Provision. Understand Advocacy for Community Empowerment (ACE) and specific goals of the program. Support the ACE and Finger Lakes Community Action, mission statement. Maintain a knowledge of agency-related terms and forms. Ability to work flexible hours (including evenings and some weekends). Display sensitivity to cultural and ethnic norms of the client and family served. Ability to work well with and demonstrate a non-judgmental approach to working with individuals whose backgrounds and values are different than their own. Partner with a wide range of community organizations/systems. Maintain annually a minimum of 15 hours of job-related training. (i.e. workshops, class seminars and webinars). Need to provide proof of hours in attendance. All trainings shall be documented and placed in your personnel records file. Screening & Assessment: Use standardized tools to identify clients social care needs. Conduct eligibility assessments for enhanced services within the Social Care Network. Navigation & Referral: Refer clients to appropriate programs both within the network and to external community, state, or federal services. Maintain up-to-date knowledge of available resources and services. Care Planning: Collaborate with multidisciplinary teams to ensure coordinated support. Client Support Build rapport with clients and serve as a nonjudgmental, supportive resource. Create and update individualized care plans based on client goals and needs under personcenter practices. Planning and Organization: When referrals are made, establish and maintain a process which systematically ensures the enrollment of eligible individuals and families. Conduct timely and accurate screenings/navigation. Collect and verify demographic and social care-related data. Evaluate eligibility for services based on established criteria. Communicate clearly with participants about next steps, including referrals and follow-ups. Follow up on all appropriate ACE referrals and document all interactions and outcomes in electronic records Program Compliance and Reporting: Maintain accurate record keeping systems, which includes all individual enrollment forms, case notes, confidentiality sign-off sheets and all other documents as required Monitor and track screening outcomes for quality assurance. Support improvements to screening workflows and procedures. Other duties as needed. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required: Strong verbal and written communication. Ability to work independently and collaboratively. Excellent organizational skills and attention to detail. Professionalism, integrity, and confidentiality. Cultural competence and sensitivity to diverse backgrounds. Education/Experience: Education: High school diploma or GED required; Associates or Bachelors degree in a related field preferred. Experience: 13 years in screening, intake, customer service, healthcare, or human services. Preferred Knowledge: Familiarity with public services and the mental health system.