Assistant Shop Manager

As a Take 5 Oil Change Assistant Shop Manager, you'll lead a team of dedicated technicians to deliver a fast, friendly, and reliable oil change experience. You'll oversee aspects of shop operations including training, customer service, and inventory management, while maintaining the highest Take 5 standards for safety, quality, and efficiency. This role is ideal for a people-first leader who thrives in a hands-on, fast-paced environment and enjoys developing others. Whether you come from automotive, retail, or restaurant management, we'll train you the Take 5 way to run a high-performing, customer-centered operation. Why You'll Love Working at Take 5 - Career Growth: Follow our "Pit Tech to President" path. Over 90% of our District Managers started at the shop level. - Culture: Join a family-oriented team that values integrity, energy, and service excellence. - Recognition: Participate in our annual Shop Manager Conference and company-wide employee contests. - Flexibility: Opportunities to transfer across Take 5 locations nationwide. - Development: Learn new skills daily while building leadership and technical experience. - Community Impact: Engage with customers and local communities every day. Key Responsibilities Operational Management - Oversee daily shop operations, including scheduling, inventory control, and workflow optimization. - Monitor and manage shop performance metrics such as sales, labor costs, and customer satisfaction. - Ensure all services including oil changes, tire rotations, coolant exchanges, and differential services are performed safely and efficiently. - Conduct End of Period (EOP) and End of Year (EOY) inventory audits; manage product ordering and restocking. - Ensure compliance with all safety, environmental, and operational regulations. Customer Service Leadership - Serve as the first line of defense for customer service and issue resolution. - Greet customers, assess their needs, and ensure they receive a high-quality, hassle-free experience. - Check in with customers before they leave the shop to confirm satisfaction. - Train and hold the team accountable for maintaining exceptional customer service at every interaction. Team Development & Supervision - Motivate and develop staff to meet operational goals and sales targets. - Foster a positive, collaborative work culture that reflects the Take 5 values. - Enforce strict adherence to safety procedures for employees and customers. - Ensure all waste and materials are handled in accordance with environmental regulations. - Maintain cleanliness and organization across all work areas and equipment. Physical Requirements & Work Environment - Must be able to lift up to 50 pounds and perform physical tasks for extended periods. - Ability to maneuver in and out of a shallow 3-foot service pit safely under vehicles. - Frequent standing, bending, twisting, and use of hands for grasping, pulling, and turning. - Willingness to work in varying weather conditions (hot or cold). - Must be alert, safety-conscious, and aware of surroundings at all times. - Reliable transportation required. Work Schedule - 8 hour shift / 10 hour shift - Day shift - Monday to Friday / Weekend availability - Overtime opportunities