Service Facility Service Manager - Shackelford

Job Description

This role is responsible for leading the day-to-day mechanical operations of a mission-critical data center while managing a team of Mechanical Facilities Technicians. The Senior Facilities Service Manager oversees preventive and corrective maintenance activities across critical infrastructure such as chillers, CRAH/CRAC units, cooling towers, pumps, heat exchangers, and HVAC systems. They are accountable for maintaining uptime, responding to equipment failures, driving safety and maintenance compliance, managing vendors and contractors, and improving overall equipment reliability. The ideal candidate is a hands-on people leader who can develop technicians, optimize maintenance programs, reduce downtime, and partner with operations, engineering, and construction teams to support a growing 24/7 critical facilities environment.

Skills and Requirements

Requires a strong technical background and hands-on experience with mechanical systems. This is not an entry-level leadership role. Candidates must bring both proven people management experience and technical leadership capabilities. Ideal experience comes from critical environments with strict operational controls, such as data centers, pharmaceutical manufacturing, semiconductor/chip manufacturing, or similar facilities. Strong understanding of chillers and chiller plant operations is essential. Candidates who have mastered chiller systems can typically adapt to the broader mechanical infrastructure. Candidates with general mechanical experience but limited exposure to chillers aren't going to work. Highly desirable backgrounds include individuals who have worked for manufacturer representatives and led service organizations or service departments. Target candidates are often found within mechanical systems organizations that specialize in HVAC, chiller systems, and related critical infrastructure equipment.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].